Service Network Supervisor Porto Salvo

Overview

We are hiring a Service Network Supervisor for a multinational technological company.

Responsibilities

• High-level service center management
• Define strategies to implement local and HQ objectives in the Service Network
• Plan and support team activities to achieve overall and individual performance
• Visit service centers
• Periodic activities and plan reviews; Meetings with customers; Meetings with internal stakeholders
• Implementation of local and HQ processes and policies
• Visits to ASC candidates, approval, and
  - up
• Audit coordination; Define training plans
• Risk assessment and mitigation plans
• Interface with HQ for new requests and rollout projects
• Application of contractual and procedural requirements
• Service center business review
• Management of innovation processes
• Development of the improvement process
• Marketing and service network image campaigns
• Implementation of benchmarking and best practices
• Reporting and presentation of plans, activities, and results

Qualifications

• Degree in Business, Management, or related field
• Process improvement and analytical skills
• IT tools usage experience
• Advanced knowledge of MS Excel
• Strong written and verbal communication skills in English

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Human Resources Services