Service Now Admistrator Cantanhede

Service Now Admistrator
Cantanhede
Cantanhede, Coimbra District, Portugal

Service Now Administrator

Tilray Brands is a leading global
- lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better – one person at a time – by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray’s mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through
- quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray’s unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings,
- based foods, and alcoholic beverages.

Looking to develop your career at the forefront of a rapidly expanding industry?

Ready to apply your talents to make a positive difference in the lives of patients around the globe?

We are seeking a highly motivated and independent Service
Now Administrator to join our IT team. This role is pivotal in maintaining the health of our Service
Now platform, supporting daily operations, driving the platform’s strategic roadmap, and maximizing the platform’s capabilities particularly in service analytics and work efficiency/automation.

The ideal candidate will be proactive,
- oriented, and capable of working autonomously while collaborating across global teams.

Job Description

Role and Responsibilities

Platform Administration & Maintenance

• Manage and configure core Service
  Now modules including Incident, Change, Request, Problem, Agent Assist, Asset, and Knowledge Management.
• Monitor platform performance and execute platform account controls/audits.
• Maintain platform integrations, active modules, and catalog items.

Roadmap & Development

• Collaborate with stakeholders to define and execute the Service
  Now roadmap.
• Implement new catalog items, workflows, playbooks, and integrations.
• Participate in platform upgrades and feature releases, ensuring minimal disruption to operations.

Knowledge & Training

• Support internal IT teams by training key staff on Service
  Now usage and best practices.
• Contribute to knowledge base articles and documentation for platform processes.

Operational Support

• Address incidents and service requests, ensuring timely resolution and stakeholder communication.
• Lead change requests and implementation tasks for platform enhancements.

Qualifications and Education Requirements

• Fluent in English.
• University degree in Computer Science, Information Systems, Information Technology or 3+ years of
  - on experience in Service
  Now administration.
• Strong understanding of ITIL practices and enterprise IT operations.
• Experience with Service
  Now integrations (e. G. , Microsoft Teams, Azure AD, Workday).
• Service
  Now Certified System Administrator (CSA) or higher.
• Experience with Performance Analytics, CMDB, and Flow Designer.
• Familiarity with scripting (Java
  Script, Glide API) and automation tools.