Service Operations Manager Lisboa

Service Operations Manager
Lisboa
Lisboa, Lisboa, Portugal

Prime
IT is an international company with more than 18 years of experience delivering the best solutions in a wide range of services: Team-as-a-Service, Team Extension, Managed Services, Nearshore and Custom Software Development.

We operate in 3 main sectors – IT, Telecom & Engineering – and have a team of more than 2360 Primers involved in the development of projects all across the globe.

With 19 offices, 2 Talent Hubs (Brazil and Vietnam) and a presence in over 50 cities worldwide, we enhance our partners’ businesses with a different attitude based on the highest quality standards, the most advanced technology, and the best professionals in the sector.

• We are looking for a Service Operations Manager to join our Team!

What will you do?

Oversee IT service delivery, ensuring alignment with defined SLAs, KPIs, and budget targets

Build and maintain strong relationships with IT providers, business stakeholders, and internal partners

Lead and enforce the change enablement process — ensuring changes are properly logged, assessed, authorized, prioritized, and scheduled

Support core ITIL processes such as Incident, Problem, Demand, and Knowledge Management

Ensure risk assessments are accurately conducted and integrated into change decisions

What do we offer?

Integration into an international company with a global footprint

Continuous learning and mentorship from senior experts in the field

Career development opportunities within a leading telecom project

Work within a collaborative and experienced engineering team

Send your CV to and kickstart your career with us!