Service Quality Manager – Telecommunications Sector Porto

Overview

Service Quality Manager – Telecommunications Sector

Location: Porto (Hybrid: max. 3 days per week in the office)

We are looking for an experienced Service Quality Manager to join our team in the telecommunications area. If you thrive under pressure, have a strong customer focus, and are passionate about service excellence, this opportunity is for you!

Responsibilities

• Monitor and analyze service quality indicators.
• Identify improvement opportunities and implement corrective actions.
• Manage critical situations with speed and effectiveness.
• Produce clear and objective reports and documentation.
• Negotiate with internal and external stakeholders.
• Ensure a consistent and positive customer experience.

Qualifications

• Minimum of 4 years of experience as a Service Quality Manager or in a similar role.
• Proven experience in
  - pressure environments and fast
  - making.
• Previous experience in the telecommunications sector (preferred).
• Solid knowledge of IT service management.
• Ability to create a positive impact on customer experience.
• Strong negotiation and written communication skills.
• Results-driven with a continuous improvement mindset.

Certifications

• ITIL Foundation certification (or advanced level).

Informação adicional

• Workplace type: Hybrid (max. 3 times per week in the office).
• Location: Porto.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Telecommunications