Service Reliability Engineer Lisboa

Service Reliability Engineer
Lisboa
Lisboa, Lisboa, Portugal

Overview

To perform the Service Reliability Engineer role for the RISK Citizen Development Services Framework. The role is within BNP Paribas CIB's RISK function, which provides senior management with transparent and dynamic analysis of risks and clients managed by the operating divisions, including Corporate and Institutional Banking (CIB), Retail Banking, and Investment & Protection Services (IPS).

RISK scope

The scope of the RISK function within CIB in London includes:

• Market and Liquidity risks: covering the CIB capital markets activities, ALM Treasury as well as the IPS Business Units
• Counterparty risks: covering all counterparty risks arising from derivative and repo transactions
• Credit risks: credit analysis and approval for Financial Institutions, Sovereigns, Wealth Management clients and other IPS private clients
• Insurance risks: risks generated by Insurance activities

The RISK function contributes to the definition of the Group’s risk appetite, its risk decision making process and the optimisation of capital allocation to support the development of the Operating Divisions.

The RISK Systems team is part of RISK Global Services, whose mission includes providing the bank with a comprehensive capital markets risk system used to calculate market and counterparty risk capital figures using advanced methods and to support the needs of users for risk analysis, risk reporting and the credit process.

About the Job

To perform the Service Reliability Engineer role for the RISK Citizen Development Services Framework. The responsibilities of the role include:

Anticipate and keep under control the Service Level Objectives, risks and impacts of the active services related to operations within the scope of the RISK Citizen Development Services Framework

Your Main Activities

• Maintenance of service level objectives
• Working closely with development teams to be aware of planned changes and to anticipate their impacts on production
• Design, build, test and continuous improvement of monitoring and alerting frameworks
• Support the scalability of the infrastructure by working closely with infrastructure and development teams
• Manage security and obsolescence of platforms
• Creating user guides and operating procedures

Knowledge

Profile and Skills to succeed

• Strong knowledge of operations of enterprise
  - services architectures
• Knowledge of risk management practices in financial institutions beneficial

Business Skills

• IT / Business Relationship
• Production Operation Steering
• IT Development
• IT Infrastructure
• IT Risk and Cybersecurity

Behavioural Skills

• Creativity & Innovation / Problem solving
• Ability to collaborate / Teamwork
• Client focused
• Ability to deliver / Results driven

Transversal Skills

• Analytical Ability
• Ability to set up relevant performance indicators
• Ability to develop and adapt a process
• Languages: English is essential. French is beneficial.

Tools – Methodologies - Technologies

• Agile SDLC – particularly at large scale
• Dev
  Ops
• SQL, Python, shell, Yaml
• Linux RHEL, Docker, Kubernetes, Openshift
• Dynatrace, Splunk, ELK
• Ansible, Git, Jenkins (CI/CD)
• Service
  Now
• Cloud Infrastructure and application management tools

Experience

• Proven experience in working with operational and development teams to evolve service quality
• Experience in the transition of IT deliveries from development into operations
• Proven experience in development of operational monitoring frameworks for cloud based
  - service architectures
• Proven experience in definition desktop operating procedures for L1/L2 support analysts

Why joining BNP Paribas?

• Leading banking institution

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

• Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working
- up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp. lk/why-BNP-Paribas-Portugal

• Please note that only applications submitted in English will be considered.
• In case you are selected for this role, further documentation will be requested to support your hiring process.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Banking and Financial Services