Service Support Specialist Lisboa

Service Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

Job Title:

Technical Service Representative

About the Role:

We're seeking a skilled Technical Service Representative to join our team. As a key member of our operations, you will be responsible for ensuring performance goals are met across all operations and delivering exceptional customer experiences.

Key Responsibilities:

• Monitor and manage ASC repair requests
• Handle Air Conditioner contacts via phone
• Manage VOCs (Voice of Customers) and drive NPS (Net Promoter Score)
• Propose maintenance and warranty extensions for specific AC products
• Control requests for specific AC products and analyze product proposals
• Manage installations coming through the Online Store channel

Requirements:

• High level of European Portuguese (written and oral)
• Relevant experience as an Air Conditioning technician or assistant AC technician (desired)
• Proficient PC skills
• Excellent communication skills (ability to communicate technical issues in
  - technical terms)
• Ability to operate in
  - pressure situations

What We Offer:

• Full-time contracts with indefinite duration (negotiable based on experience and client needs)
• Competitive salary and
  - based bonuses
• Location in Oeiras - Taguspark, Portugal
• Modern facilities in our client's premises
• Bring-a-friend referral bonus opportunities
• Comprehensive training on company and project
• Career development programs, specialized courses, and language classes

Equal Opportunities Employer:

We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable laws.