Service Technician

Tecnimede Group is a Portuguese multinational company with more than 40 years of experience in the life cycle of medicinal products for human use — from development and production to promotion and marketing. Its mission is to improve and preserve human life and health.

With exports to over 100 countries worldwide, the Group has a direct presence in six countries (Portugal, Spain, Italy, Morocco, Colombia, and Brazil) and a strong focus on international expansion and strategic partnerships.

We are looking to strengthen our team with a Customer Service Technician.

Responsibilities:

• Provide customer support in the areas of order management, requests, and complaints.
• Record and monitor requests using the CRM system (Salesforce).
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.
• Analyse processes and suggest improvements to enhance service efficiency and quality.

Requirements:

• Experience in customer service, preferably in the healthcare or pharmaceutical sector.
• Knowledge of Salesforce CRM and SAP will be a strong advantage.
• Excellent communication and
  - solving skills.
• Team spirit, organisational ability, and multitasking capacity.
• Fluency in Spanish and English will be valued.

In accordance with the provisions of the GDPR and other applicable data protection legislation, the hiring company guarantees that the processing of your personal data is lawful, fair, transparent, and limited to the purposes for which it was collected.

Technical Support Engineer

We’re currently supporting a global technology leader in their search for a Technical Support Engineer to join their growing e
Mobility division. In this role, you’ll provide advanced remote technical support for EV charging systems, helping to drive innovation, improve product reliability, and ensure exceptional customer satisfaction.

Your Key Responsibilities

• Provide advanced remote technical support and perform root cause analysis for EV charging systems, ensuring timely and effective solutions
• Support system integration between chargers, vehicles, and backend systems to enhance interoperability and performance
• Manage technical escalations, maintaining thorough documentation of issues, resolutions, and lessons learned
• Work closely with product and R&D teams to identify recurring issues and contribute to product improvements
• Deliver coaching and feedback to frontline support teams to strengthen
  - contact resolution rates and overall service quality

Experience & Skills

• Strong foundation in electronics, IT systems, energy technology, or communication networks
• Several years of experience in technical support or
  - facing engineering roles, ideally within the EV charging or e
  Mobility industry
• Good understanding of charging standards and communication protocols (Type 2, CCS, OCPP)
• Excellent
  - solving and analytical skills, with a structured and collaborative approach to work
• Fluent English communication skills; additional languages are a plus

Education

• Degree in Electrical Engineering, Electronics, or a related technical field
• Alternatively, a completed technical apprenticeship with further qualifications and substantial hands‑on experience

For further information please contact

Technical Support| Czech & English (M/F) | Lisbon

1600-873 Lisboa, Lisboa Get The Job

Founded in 2016, Get the Job recruits and selects the best talent for the most exciting and reputable organizations.

Are you ready to turn tech challenges into triumphs? Welcome to the largest vendor of computer software in the world. Join an American multinational company that provides cloud computing services, video games, computer and gaming hardware and other online services. Theyre not just shaping the future of technology, they’re empowering individuals and businesses to achieve more.

You will turn customers issues into opportunities, providing technical support and ensuring satisfaction with a touch of magic. Your role encompasses problem identification, investigation, and resolution, both over the phone and through
- based channels. Your daily routine includes collaborating with management and engineering to address service issues, produce bug fixes, develop test cases and elevate issues to management when appropriate, keeping customers informed.

You only need to have native Czech level, be fluent in English (C1/C2) and have previous experience working with DNS (types or records, record creation, DNS management, DNS troubleshooting), Office 365 Directory Synchronization tool (Dir
Sync), Microsoft Azure Active Directory Connect tool (AD Connect) and Active Directory (FSMO Roles, Active Directory Domains and Trusts).

The workplace is located in Entrecampos, in Lisbon, and you will work 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 8am to 6pm.

Ready to revolutionize the tech landscape? Send us your CV!

Tier 1 Technical Support Specialist (German, Dutch with English)

Ontem

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000
- growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand‑picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

Job Summary:

As a Level 1 Technical Support Specialist in our e
Mobility call center, you will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations. Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience. You will perform basic troubleshooting, elevate complex issues, and contribute to the efficient operation of our EV charging infrastructure.

Essential Duties and Responsibilities:

Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.

Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.

Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.

Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.

Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.

Prioritize case handling based on service level agreements (SLAs), warranty status, and issue severity.

Accurately log all support interactions and technical findings in the ticketing system (e. g. , MS Dynamics 365 Customer Service).

Monitor and report recurring technical issues to support trend analysis and product reliability improvements.

Stay current with the latest EV charger models, firmware updates, and support procedures.

Ensure compliance with safety and operational standards during all remote support interactions.

Minimum Requirements and Qualifications:

High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.

Experience in a
- facing technical support role, preferably in a call center or e
Mobility environment.

Basic understanding of electrical systems, Io
T devices, and network troubleshooting (e. g. , Wi‑Fi, Ethernet, SIM‑based connectivity).

Familiarity with EV charging standards and protocols (e. g. , Type 2, CCS, OCPP) is an advantage.

Strong communication skills with the ability to explain technical concepts clearly to
- technical users.

Proficiency in using CRM and ticketing systems.

Ability to work in a shift‑based environment, including weekends and holidays.

Languages: Proficiency in English is required; native‑level German or Dutch is mandatory.

Preferably has experience managing different support channels (chat, email, voice, back office).

Work in a hybrid setup.

Residence in the Lisbon area.

Maintenance Technician Residente