Servicenow – Developer Itsm | Lisboa Lisboa

Servicenow – Developer Itsm | Lisboa
Lisboa
Lisboa, Lisboa, Portugal

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset:

its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and
- being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

- DECSKILL TALENT:

We believe that our people are key to our success through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.

- DECSKILL BOOST:

Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.

- DECSKILL CONNECT:

Our team collaborates closely with clients to implement and manage IT infrastructures that generate
- term values.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for a Service
Now – Developer ITSM for a project in Lisbon.

Responsibilities:

• Setup the ITSM module (Change Management, Service Requests, Incident Management, Problem Management).
• Improve business processes and manage continuous improvements projects.
• Analyze current environment and propose automation when ever possible.
• Manage Technical documentation.
• Maintain Service catalog and Service level Management.
• Coordinate upgrades and changes to Service
  Now instance.
• Manage permissions and accesses (roles, users and groups).
• Maintain instance performance by regular checkups.
• Troubleshoot
  -
  - day operations and system issues.
• Deploy update sets from
  - prod environments.
• Set-up notifications and alerts.
• Set-up reports and schedule them.
• Manage access control lists and scripts like server and client scripts.
• Develop and manage standard load template to import data.
• Resolve incidents and fulfill routine Service requests.
• Provide process training to business owners.
• Knowledge on CMDB Administration is a plus.

Requirements:

• Previous experience in a similar role.
• Strong knowledge on ITSM modules.
• Good level of English.

If you’re interested in this job please send your CV to , with the reference “CC/SERVICENOW_D”.

Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.