ServiceNow Architect Porto

ServiceNow Architect
Porto
Porto, Porto District, Portugal

Experis Portugal is recruiting for one of our bigger clients, that is the leader in the banking sector in Europe, with presence in more than 60 countries. This job opportunity has a permanent contract directly with our client.

Responsibilities:

• Lead support and change work on Service
  Now including user access requests, fixing bugs, configuration of changes, implementation of new functionalities.
• This is a technical role. Technical configuration, coding and Service
  Now development skills are considered as a “must have”.
• Collect, understand and discuss business requirements, then define technical design to support the business process in Service
  Now DPHub.
• Actively participate in the
  -
  - end Service
  Now projects including support.
• Develop comprehensive test scripts and perform regression testing.
• Support in future tool upgrades.
• Keep up to date on Service
  Now new features and limitations.
• Provide
  - user support.

Requirements:

• BA/BS or equivalent combination of education and experience.
• Must be a Service
  Now trained administrator/ developer.
• Minimum 3-5 years’ experience in Service
  Now Administration/ Technical Projects
• Ability to understand requirements and delivering these requirements in the context of tool implementation.
• Ability to communicate effectively with both internal and external stakeholders.
• Showing initiative to manage own research efforts.
• Ability to independently trouble shoot issues raised by end users and provide timely and efficient administrative solutions.
• Team-player, focused on the success of the whole team. Working well both with others, as well as individually.
• Taking accountability for own actions and be open and honest when things have gone wrong, and celebrating successes when things have gone well.

Technical Experience:

• Trained Service
  Now system administrator/ developer.

Other Competencies:

• Presenting documentation in a professional and
  - structured format.
• Strong MS Office skills (core applications).
• Must have good proficiency in English language.

Job location: Porto, Portugal | Hybrid model

Please, send your CV to:

Only applications submitted in English will be considered.