ServiceNow Architect

Service
Now Architect – BNP Paribas CIB

This role is part of the Group Data Protection – Privacy Solutions & Automation team within the Global RISK ORM Iberian Centre of Excellence.

Key Responsibilities

• Develop and execute the tooling & automation strategy to support privacy operations, primarily through the Data Protection Hub (DPHub) based in Service
  Now.
• Design, configure and deploy the Service
  Now platform DPHub.
• Provide functional and technical support to end users.
• Perform platform technical administration.
• Manage product lifecycle, including change, evolution, interfaces with other Group tools, knowledge base, and information sharing in relevant forums.
• Coordinate and conduct DPHub Governance, including steering committee, change management committee, and DPHub customer forums.
• Develop and execute DPHub training and awareness programs for global teams across 1st and 2nd line of defense.
• Manage third‑party vendors who support the team with configuration and software development required to evolve DPHub.
• Promote and increase adoption and awareness of the DPHub and privacy activities.

Your Main Activities

• Lead support and change work on Service
  Now: user access requests, bug fixes, configuration of changes, implementation of new functionalities.
• Apply technical configuration, coding and development skills – essential for this role.
• Collect, understand and discuss business requirements, then define technical design to support the business process in Service
  Now DPHub.
• Participate in end‑to‑end Service
  Now projects, including support.
• Develop comprehensive test scripts and perform regression testing.
• Support future tool upgrades and stay up to date on Service
  Now new features and limitations.
• Provide end‑user support.

Qualifications & Skills

• Bachelor’s degree or equivalent in education and experience.
• Must be a Service
  Now trained administrator/developer.
• Minimum 3–5 years of experience in Service
  Now administration or technical projects.
• Ability to understand requirements and deliver solutions in the context of tool implementation.
• Effective communication with internal and external stakeholders.
• Initiative to manage own research and independent troubleshooting of user issues.
• Team‑player focused on the success of the whole team.
• Accountable, honest, and celebrates successes.

Technical Experience

• Trained Service
  Now system administrator/developer.

Other Competencies

• Professional presentation of documentation.
• Strong MS Office skills.
• Good proficiency in English.

Conduct & Culture

• Role model and foster a culture of good conduct.
• Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks.
• Consider the implications of actions on colleagues, partners and clients before making decisions, and escalating issues to managers when unsure.

Why Join BNP Paribas

• Leading banking institution with a global presence.
• Strong presence in Portugal with over 8, 700 employees.
• International reach across retail banking, investment, protection services, and corporate & institutional banking.
• Commitment to diversity and inclusion.
• Focus on work/life balance and flexible remote working options.

BNP Paribas is an equal opportunity employer and proudly provides equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity form the core of our recruitment policy, fostering creativity, efficiency and performance.

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.