ServiceNow Architect Porto

Overview

Service
Now Architect role at BNP Paribas CIB

Integrated in the Global RISK ORM Iberian Centre of Excellence, the Group Data Protection – Privacy Solutions & Automation team is responsible for:

• Tooling & automation strategy to support privacy operations, mostly through the Data Protection Hub (DPHub) based in Service
  Now.
• Design, configuration and deployment of Service
  Now platform DPHub
• Functional and technical support to end users.
• Platform technical administration.
• Product management, including change, evolutions, interfaces with other Group tools, knowledge base and information sharing in relevant forums.
• Coordinate and conduct DPHub Governance, including Steering Committee, Change Management Committee and DPHub Customer Forums.
• Develop and execute DPHub training and awareness for global teams across 1st and 2nd line of Defense.
• Manage 3rd party vendor that support the team with the configuration and software development required to evolve DPHub.
• Promote and increase adoption and awareness of the DPHub supporting privacy activities.

Your Main Activities

• Lead support and change work on Service
  Now including user access requests, fixing bugs, configuration of changes, implementation of new functionalities.
• This is a technical role. Technical configuration, coding and Service
  Now development skills are considered as a “must have”.
• Collect, understand and discuss business requirements, then define technical design to support the business process in Service
  Now DPHub.
• Actively participate in the
  -
  - end Service
  Now projects including support.
• Develop comprehensive test scripts and perform regression testing.
• Support in future tool upgrades.
• Keep up to date on Service
  Now new features and limitations.
• Provide
  - user support.

Profile And Skills To Success

• BA/BS or equivalent combination of education and experience.
• Must be a Service
  Now trained administrator/ developer.
• Minimum 3-5 years’ experience in Service
  Now Administration/ Technical Projects
• Ability to understand requirements and delivering these requirements in the context of tool implementation.
• Ability to communicate effectively with both internal and external stakeholders.
• Showing initiative to manage own research efforts.
• Ability to independently trouble shoot issues raised by end users and provide timely and efficient administrative solutions.
• Team-player, focused on the success of the whole team. Working well both with others, as well as individually.
• Taking accountability for own actions and be open and honest when things have gone wrong, and celebrating successes when things have gone well.

Technical Experience

• Trained Service
  Now system administrator/ developer.

Other Competencies

• Presenting documentation in a professional and
  - structured format.
• Strong MS Office skills (core applications).
• Must have good proficiency in English language.

Conduct

• Be a role model, supporting and fostering a culture of good conduct.
• Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks.
• Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure.

Why joining BNP Paribas?

• Leading banking institution

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Commitment towards work/life balance

Remote Working Conditions: At BNP Paribas we embrace a Smart Working framework based on trust, autonomy and collaboration. Eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working
- up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp. lk/why-BNP-Paribas-Portugal

• Please note that only applications submitted in English will be considered.
• In case you are selected for this role, further documentation will be requested to support your hiring process.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology
• Industries: Banking and Financial Services

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