ServiceNow Assistant Application Developer (L1 Support) Lisboa

ServiceNow Assistant Application Developer (L1 Support)
Lisboa
Lisboa, Lisboa, Portugal

1. About the role:

The Service
Now Assistant Application Developer focuses on initial troubleshooting of incidents, fulfilling requests, and escalating issues when necessary. Responsibilities also include system administration tasks such as technical modification, creation, and deletion of groups, accounts, and locations.

1. 1. Core Competencies:

- Incident Management: Troubleshooting and resolving incidents reported within the Service
Now platform.

- Service Request Fulfillment (PAC): Proficient in handling Pre Approved Changes (PAC) requests, ensuring Service Level Agreements (SLAs) are met for the PAC queue.

- Knowledge Sharing: Contributing to internal knowledge by identifying problematic issues and conducting initial research.

- Developing Service
Now technical skills and proactively seeking to increase expertise.

- Team Collaboration: Communicating and working effectively with colleagues and customers.

- On-Call Support : Showing willingness to participate in
- call rotations.

2. We are looking for:

• Years of experience working with Service
Now : 2-5 years

• Certificates:

CSA

• Technical Skills:

SNOW fundamentals

Proficient in PAC: Highly capable in managing all aspects of the Pre Approved Changes.

ITIL Proficient : Strong understanding of ITIL processes (Incident, Problem, Change, Release Management).

• Soft skills:

Customer-Focused: Presents exemplary customer service skills.

Problem-Solving (Developing): Shows willingness to investigate and fix issues, and proactively researches before seeking assistance.

Team Player: Actively participates in team activities and receives positive feedback.

Eager to Learn: Demonstrates readiness for scripting,
- call duties, and more complex tasks.

SLA-Conscious: Understands and prioritizes meeting defined SLAs for assigned tasks and queues.

• Languages: English (Fluent).

3. At Fujitsu, you will enjoy:

Competitive salary

Remote Working Available

Permanent contract

Life insurance and private health insurance extensive to children for free and since first day of employment

Work life balance with 25 annual leave days

International career in a dynamic and enthusiastic environment

Training and internal career progression plan upon hiring

Several discounts available with our partners

Training and international career progression plan upon hiring

Dynamic and enthusiastic work environment with colleagues from more than 60 countries

The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons)

Great Facilities at Central locations well served by public transportation, bicycle access and services

If you are moving to Portugal, we also offer the support of our Welcome Buddy to help you settle in.

An IKEA voucher to help you build your own home office

…and much more!