ServiceNow Consultant - SAM & HAM Braga

ServiceNow Consultant - SAM & HAM
Braga
Braga, Braga, Portugal

Our mission Ivy Partners is a Swiss consulting firm that supports companies in their strategic, technological, and organizational challenges.

We are committed to providing our associates with careers that promote both personal and professional growth. We support them in their skill development and offer real career progression opportunities.

As a Service
Now Consultant - SAM & HAM at Ivy Partners, you will:

- Configure and implement Service
Now SAM Pro and ITOM Visibility modules using exclusively
-
-
- box features to optimize return on already existing licensing investments.

- Manage the deployment of ACC-V agents across all company laptops.

- Integrate procurement and licensing data with the SAM module.

- Enable and validate Saa
S connectors (such as Office 365, Salesforce, Adobe).

- Utilize the Normalization Engine and manage license reconciliation.

- Create and optimize
-
-
- box dashboards for monitoring compliance and KPIs.

- Automate license reclaim and hardware move workflows using Flow Designer.

- Ensure the linkage between physical assets and the CMDB.

- Collaborate with internal stakeholders (IT, procurement, operations) and external partners.

- Support the creation of functional and technical documentation, ensuring knowledge transfer to the internal team.

About you

You are our ideal candidate if:

- You have a minimum of 5 years of experience in Service
Now projects, especially with SAM Pro and/or ITOM Visibility.

- You have proven experience in configuring Service
Now using
-
-
- box functionality, without reliance on customized development.

- You have strong knowledge of Flow Designer, MID Server, and integration with Saa
S applications.

- You have experience with CMDB enrichment, asset management processes, and data normalization.

- You are
- sufficient, able to prioritize deliveries, and focused on business outcomes.

- You possess excellent communication and organizational skills.

- You are fluent in English (both oral and written).

Why join Ivy Partners?

We are committed to:

Taking care of our team members | We provide a nurturing environment where everyone is valued through training and career advancement opportunities, both in Switzerland and internationally.

Creating a Trustworthy Work Environment | Working with us means building a relationship based on transparency, professionalism, and commitment.

Encouraging Innovation | We merge technology and creativity to successfully drive impactful digital transformations.

Taking Responsibility | Our collective is at the heart of what we do, and we are dedicated to making a positive impact.