ServiceNow Developer Expert

Service
Now Developer Expert

Act digital EMEA - Alter Solutions

Job Description

As a Service
Now Developer, you will be responsible for developing and designing technical solutions on the Service
Now platform, particularly in the areas of Integrated Risk Management (IRM), Business Continuity Management (BCM), and Security Operations (Sec
Ops).

You will provide application development, maintenance, and technical support by adhering to Service
Now platform best practices.

Main Tasks

• Configure and code on the Service
  Now platform, including UI changes, workflows, reports, data imports, integrations, scripting, and custom application development.
• Develop service request process flows according to user requirements using Service Catalog, Workflow, Events, and Notifications.
• Create reusable utilities to maintain
  - code environments.
• Develop Service Portal applications based on user requirements utilizing Service
  Now platform tools and modules.
• Automate processes, customize applications, and integrate (SOAP/REST) systems on the Service
  Now platform.
• Create and maintain system technical design and specifications documentation.
• Analyze and understand user requirements to enhance system capabilities, automate workflows, and address scheduling limitations during the development and delivery of the Service
  Now roadmap.
• Perform system and integration testing by providing test data for developed scenarios.
• Provide support to analysts on technical feasibilities or data.

Qualifications

Technical Skills

• Degree in Computer Science or equivalent.
• Experience as a Service
  Now Developer.
• Proficiency in ITSM, CMDB, HRSD, Performance Analytics, App-Engine for Scoped Applications, ITBM, and Service Portal technologies.
• Knowledge of Service
  Now GRC/IRM, Sec
  Ops, and BCM is preferred but not required.

Language Skills

• English (Mandatory)

Soft Skills

• Strong collaborative skills with the ability to communicate information effectively.
• Excellent written and verbal communication skills.
• Ability to make pragmatic decisions in a dynamic environment, consistent with strategic objectives.
• Critical thinking and strong
  - solving abilities.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Product Management

Industries

Software Development and IT Services and IT Consulting

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