ServiceNow Developer / Product Owner Lisboa

ServiceNow Developer / Product Owner
Lisboa
Lisboa, Lisboa, Portugal

Join to apply for the Service
Now Developer / Product Owner role at Bearing
Point

Join to apply for the Service
Now Developer / Product Owner role at Bearing
Point

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We are looking for a motivated and experienced Service
Now Developer / Product Owner to join our IT team in Portugal. This hybrid role blends
- on development with strategic product ownership, offering the opportunity to lead a small team and shape the evolution of our mature Service
Now platform.

You’ll work in a collaborative, Agile environment, contributing to both technical implementation and
- functional alignment. This is an ideal role for someone who thrives on both technical depth and stakeholder engagement—and who is ready to grow into a broader leadership position.

Primary Functions And Tasks

Service
Now Development

• Build and customize Service
  Now applications and modules based on business requirements
• Integrate Service
  Now with other enterprise systems (e. g. , SAP)
• Write clean, maintainable code with a focus on performance and scalability
• Test, troubleshoot, and deploy new features and updates
• Maintain technical documentation for development and configuration work
  
  

• Collaborate with stakeholders to define and prioritize the product backlog
• Translate business needs into user stories with clear acceptance criteria
• Participate in Agile ceremonies (sprint planning, reviews, retrospectives)
• Monitor platform performance and user feedback for continuous improvement
  
  

• Mentor and guide a junior developer or administrator
• Coordinate workload and support professional development
• Foster a collaborative and
  - aligned team culture
  
  

• Contribute to adjacent systems and
  - platform workflows
• Support integrations with onboarding, asset tracking, and approval systems
  
  

• Enhance ITSM modules (Incident, Request, Change, Problem Management)
• Ensure compliance and security in workflows and data handling
• Create dashboards and reports to support transparency and
  - making
  
  

• Manage
  -
  - day platform operations including 1st and 2nd line support
• Define and execute upgrade processes aligned with Service
  Now’s release cycle
• Implement automated testing for changes and upgrades
  
  

• 3+ years of
  - on experience with Service
  Now
• Proven experience implementing ITSM solutions
• Familiarity with Agile/Scrum frameworks
• Knowledge of ITIL and enterprise service management practices
• Strong communication skills and stakeholder engagement
• Proficiency in English (minimum B2 level)
  
  

• Mandatory:
• Service
  Now Certified System Administrator (CSA)
• Preferred:
• Certified Application Developer (CAD)
• Certified Implementation Specialist – ITSM (CIS-ITSM)
  
Travel


• Primarily remote or Lisbon-based
• Occasional travel for strategic meetings or
  - lives (max. 3x/year)
  
  
For more information, please visit: www.linkedin.com/company/bearingpoint

About Bearing
Point

Bearing
Point is an independent management and technology consultancy with European roots and a global reach. The company operates in three business units: Consulting, Products, and Capital. Consulting covers the advisory business with a clear focus on selected business areas. Products provides IP-driven digital assets and managed services for
- critical processes. Capital delivers M&A and transaction services.

Bearing
Point’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10, 000 people and supports clients in over 70 countries, engaging with them to achieve measurable and sustainable success.

Bearing
Point is a certified B Corporation, meeting high standards of social and environmental impact.

In Portugal, Bearing
Point currently operates with one office in Lisbon. We work closely with all Bearing
Point entities and offer technology and management consulting services with a human touch to both local and international top clients.

Our office in Lisbon allows us to leverage work with customers who have large operations and affiliates across all of Europe.

Together with our colleagues from Romania, the Czech Republic, and India, we are part of Bearing
Point’s Cross-Shore Enablement Hub (CSH) which offers a wide range of Consulting expertise.



Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Business Consulting and Services

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Point by 2x

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