Servicenow Developer

Servicenow Developer
Lisboa
Lisboa, Lisboa, Portugal

Job Title: Service
Now Developer

Location: Lisbon, Portugal

Work model: Full-time, Hybrid (3x office per week)

About Mozaydo

Mozaydo was built by people who believe work should feel human - even when powered by technology.

We’re a
- first company that connects talent, technology, and purpose to help companies grow sustainably.

Here, ownership matters more than control, and progress matters more than perfection.

People powered. Technology enabled.

About the Role

We’re expanding our Technology Services Team capacity to support our customers.

This role is ideal for professionals with 2 to 4 years of
- on Service
Now development experience, strong ITSM knowledge, and a passion for building efficient,
- friendly solutions. The position requires close collaboration with business and IT teams and involves working
- site in the Lisbon area three days per week.

Responsibilities

• Design, develop, and customize Service
  Now applications to support Service Desk and ITSM processes;
  
  
• Configure and maintain forms, UI Policies, UI Actions, Client Scripts, Business Rules, and Service Catalog items;
  
  
• Develop and customize portals using Service
  Now Portal / React Portal;
  
  
• Implement workflows and automations using Flow Designer;
  
  
• Support and maintain CMDB, Knowledge Management, and Change Management processes;
  
  
• Integrate Service
  Now with external systems, including LDAP and custom applications;
  
  
• Collaborate with
  - functional teams using Agile/Scrum or Kanban methodologies;
  
  
• Use version control and Dev
  Ops tools (e. G. Azure Dev
  Ops, Git, Jira, Confluence) to manage development and deployments.

Requirements

• 2 to 4 years of experience as a Service
  Now Developer in ITSM or Service Desk environments;
  
  
• Strong
  - onknowledge of Service
  Now ITSM, Service Catalog, CMDB, Knowledge Management, and custom applications;
  
  
• Experience with
  UI customization (Forms, UI Policies, UI Actions, Client Scripts) and Flow Designer;
  
  
• Programming andscripting skills in Java
  Script (mandatory);
  
  knowledge of Python, Java, SQL, or Go (Golang) is a plus;
  
  
• Familiarity with Dev
  Ops practices and tools, such as Azure Dev
  Ops and Git;
  
  
• Experience working with Agile methodologies (Scrum or Kanban);
  
  
• Fluent English, both spoken and written;
  
  
• Availability towork
  - site 3 days per week in the Lisbon area.

What We Offer

• Flexible work.
• Culture of autonomy and trust.
• Challenging and human projects.
• Opportunities for growth and continuous learning.

Hiring Process

Our hiring process is designed to ensure the best match between talent and opportunity. Steps may vary slightly depending on the specific role.

• Introductory Meeting with Mozaydo - to get to know you, your experience, and career goals.
• Client Interview - a conversation with the client to explore alignment with the role and team.
• Technical Assessment - evaluation of specific skills and expertise, when relevant.
• Final Interview (Cultural Fit) - focused on values, mindset, and collaboration style.