ServiceNow Developer Lisboa

ServiceNow Developer
Lisboa
Lisboa, Lisboa, Portugal

We are seeking a skilled and experienced Service
Now ITSM Specialist to manage and continuously improve a dedicated Service
Now instance. This is a
- mutualised role, requiring a professional who can operate independently and take full ownership of the platform.

Key Responsibilities:

Administer and enhance the Service
Now ITSM platform, with a strong focus on Change Management , Service Requests , Incident Management , and Problem Management.

Analyze the current environment and propose automation solutions to improve efficiency.

Maintain and update technical documentation, the service catalogue, and service level management.

Coordinate upgrades and changes to the Service
Now instance.

Daily Operational Tasks:

Manage roles, users, and groups within the platform.

Conduct regular instance health checks and troubleshoot system issues.

Deploy update sets from
- production environments.

Configure notifications, alerts, and reports.

Manage access control lists (ACLs) and perform client/server-side scripting.

Develop standard load templates for data import.

Respond to incidents and service requests.

Provide process training to internal users.

Required Qualifications:

Minimum of 3 years of experience in a similar role.

Bachelor’s degree in Computer Science or a related field.

Advanced expertise in Service
Now configuration, administration, development, and deployment.

Proficiency in Java
Script , HTML , XML , and web services (REST, API, SOAP).

Strong analytical and
- solving skills.

Solid understanding of ITIL best practices and Service
Now delivery processes.

Excellent communication skills.

Fluency in English (B2–C1 level).

Preferred Qualifications:

Certifications such as Service
Now CSA (Certified System Administrator) , Service
Now ITSM Fundamentals , and ITIL Foundation.

Experience with infrastructure and ITOM.

Knowledge of CMDB administration is a plus.

Additional Information:

The role does not involve
- call duties.

Interaction is primarily with internal ITSM process owners and CMDB users.