ServiceNow Developer Lisboa

ServiceNow Developer
Lisboa
Lisboa, Lisboa, Portugal

We are seeking a skilled and experienced Service
Now ITSM Specialist to manage and continuously improve a dedicated Service
Now instance. This is a
- mutualised role, requiring a professional who can operate independently and take full ownership of the platform.

Key Responsibilities:

• Administer and enhance the Service
  Now ITSM platform, with a strong focus on Change Management , Service Requests , Incident Management , and Problem Management .
• Analyze the current environment and propose automation solutions to improve efficiency.
• Maintain and update technical documentation, the service catalogue, and service level management.
• Coordinate upgrades and changes to the Service
  Now instance.

Daily Operational Tasks:

• Manage roles, users, and groups within the platform.
• Conduct regular instance health checks and troubleshoot system issues.
• Deploy update sets from
  - production environments.
• Configure notifications, alerts, and reports.
• Manage access control lists (ACLs) and perform client/server-side scripting.
• Develop standard load templates for data import.
• Respond to incidents and service requests.
• Provide process training to internal users.

Required Qualifications:

• Minimum of 3 years of experience in a similar role.
• Bachelor’s degree in Computer Science or a related field.
• Advanced expertise in Service
  Now configuration, administration, development, and deployment.
• Proficiency in Java
  Script , HTML , XML , and web services (REST, API, SOAP).
• Strong analytical and
  - solving skills.
• Solid understanding of ITIL best practices and Service
  Now delivery processes.
• Excellent communication skills.
• Fluency in English (B2–C1 level).

Preferred Qualifications:

• Certifications such as Service
  Now CSA (Certified System Administrator) , Service
  Now ITSM Fundamentals , and ITIL Foundation .
• Experience with infrastructure and ITOM.
• Knowledge of CMDB administration is a plus.

Additional Information:

• The role does not involve
  - call duties.
• Interaction is primarily with internal ITSM process owners and CMDB users.