ServiceNow Developer Lisboa

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About Merkle

Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of its approach to digital business transformation. Merkle is the only integrated experience consultancy in the world with a heritage in data science and performance, delivering holistic experiences that promote growth, engagement, and loyalty. Merkle operates in 30+ countries with more than 16, 000 employees.

Job Description

As a Senior Service
Now Developer you will be responsible for leading the development of complex software solutions in the CRM domain, providing technical guidance, and ensuring the quality and performance of the software while contributing to key initiatives for our clients.

Responsibilities

• Lead the design and development of complex digital solutions in Service
  Now
• Develop complex software solutions in Service
  Now
• Provide technical guidance and mentorship to junior engineers
• Ensure architectural integrity and consistency across the software development lifecycle
• Perform code reviews
• Develop and maintain software architecture documentation
• Participate in project planning and estimation activities
• Drive continuous improvement initiatives within the development team
• Act as a subject matter expert (SME) in Service
  Now
• Contribute to the vision and strategy of the team

Required Skills

• CRM Platforms
• Excellent knowledge of Service
  Now, especially ITSM, CSM, Custom Application, Service Portal (Custom Widget) and Service
  Now capabilities like App Engine Studio, Flow Designer, Integration
  Hub, UI Builder, Catalog Task and Scoped Applications
• Ability to implement efficient, scalable, and maintainable CRM solutions in Service
  Now
• Excellent
  - solving skills with the ability to troubleshoot and resolve complex issues
• Experience in leading and managing project development in Agile or Scrum environments
• Experience with CI/CD and version control tools (e. g. , Git
  Hub, Git
  Lab, Bitbucket, Jenkins, etc. )
• Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members

• Databases
• Ability to query databases for customer data extraction and reporting

• Scripting & Automation
• Strong programming skills

• API Integration
• Strong understanding of REST APIs for integrating CRM with other systems, SOAP is a
  -
  - have

• Customer Data Management
• Strong understanding of data segmentation, customer lifecycle, and personalization

• Troubleshooting & Debugging
• Ability to diagnose CRM-related technical issues and provide solutions

• Soft Skills
• Team player with organizational skills and dedicated to transparency
• Strong analytical and
  - solving skills
• Excellent communication and stakeholder engagement abilities
• Leadership in mentoring and peer collaboration
• Proactive, autonomous, and capable of managing multiple priorities

Certifications (nice-to-have)

• Service
  Now Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• One Implementation Specialist certification (e. g. , ITSM, HRSD, ITOM, CSM, etc. )

Additional Information

We do not sponsor work visa. For those who
- 't have Portuguese documents (NIF and NISS), we suggest you search for more information at the local country Social Security entity for possible roles in Merkle Portugal.

Benefits and perks

• Work in international environment
• Modern Technology & Latest IT tools
• Software-house environment
• Agile and Flexible working hours
• Digital nomad policy
• Focus on career development
• Health insurance (also included for the household)
• Mental health support
• Volunteer experiences and sustainable mindset
• 25 vacation days + 3 wellness days per year
• Beers (after 6pm), foosball, and
  - pong! #workhardplayhard
• Free breakfast every second Monday of the month
• Employee discounts
• Team & Company events

Inclusion & Diversity

We value the strength diversity brings to our business and are working to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community-'s race and gender equality campaigns. We are happy to discuss all approaches to working for all our roles – we
- 't promise we will offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to participate in the recruitment process, please discuss this with the recruiter who contacts you.

Location

Lisbon

Brand

Merkle

Time Type

Full time

Contract Type

Permanent

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries: Business Consulting and Services

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