Servicenow Functional Consultant

Servicenow Functional Consultant
Lisboa
Lisboa, Lisboa, Portugal

Are you a Service
Now Functional Consultant seeking a new interesting challenge? ?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! ?

? WHAT WE ARE LOOKING FOR IN YOU?

• 3 to 5 years of experience as a Service
  Now Functional Consultant or Business Analyst.
• Strong knowledge of ITIL processes and ITSM best practices.
• Hands-on experience configuring Service
  Now modules (Incident, Problem, Change, Service Catalog).
• Ability to translate business requirements into functional specifications.
• Service
  Now Certified System Administrator (CSA) required;
  
  ITIL Foundation certification preferred.
• Excellent communication and stakeholder management skills.

? HOW WILL YOUR DAILY JOB BE?

• Work closely with business stakeholders to gather and analyze requirements for Service
  Now implementations.
• Configure Service
  Now modules (ITSM, Incident, Problem, Change, Service Catalog) without heavy coding.
• Define workflows, SLAs, and business rules aligned with ITIL best practices.
• Conduct workshops and training sessions for
  - users and administrators.
• Prepare functional documentation, process flows, and configuration guides.
• Support UAT and ensure successful deployment of Service
  Now solutions.
• Collaborate with technical teams for complex customizations and integrations.

? WHERE AND WHEN?

• Workplace: Lisbon + hybrid work
• Work Schedule: 9AM to 6PM

? WHAT WE CAN OFFER YOU?

• Permanent contract ?
• Pay and benefits ? - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan + Health Insurance).
• Opportunity knocks ? ? - Being a part of a growing company, we want to support your path with a career development plan and annual
  - based compensation reviews.
• Learn as you grow ? - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
• Bring your buddy ? - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.
• Connect globally ? - Work with people from all over the world. You can feel the multicultural workforce.
• And so on ? - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events. . . This has only just begun!

? WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968, being part of the Tata Group.

With a presence in 55 countries and over 600, 000 employees, TCS is recognized as the #1 Employer in Europe by the Top Employers Institute ?

In our portfolio of services, we have information technology services,
- based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS ?

We stand out for our experience, reliability, passion, confidence, creativity and skills ?

WELCOME, WE ARE WAITING FOR YOU! ?