ServiceNow HRSD Administrator

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Syffer is an
- inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

• Support the implementation and configuration of the HRSD module in Service
  Now;
• Manage HR services, cases, catalog items, and related workflows;
• Maintain HR taxonomy, permissions, templates, and documentation;
• Provide user support and resolve HRSD incidents;
• Monitor platform performance, SLAs, and KPIs;
• Collaborate with technical teams and stakeholders;
• Participate in testing, releases, and continuous improvement initiatives;
• Hybrid Work Model;

What You Are:

• Proven experience (+5 years) in Service
  Now HRSD implementation and configuration;
• Service
  Now System Administrator certification (mandatory);
• Strong hands‑on experience with HRSD configuration, including case management, knowledge management, and employee center modules;
• Familiarity with ITIL V3/V4 framework (preferred);
• Experience with REST Web Services, Directory Services (Active Directory, Azure AD, LDAP), Java
  Script, XML, and SQL;
• Understanding of Microsoft Azure and integration concepts;
• Ability to gather requirements, perform testing, and provide mentoring;
• Strong troubleshooting skills for Service
  Now workflows and processes;
• Portuguese and English fluency;

What you'll get:

• Wage according to candidate's professional experience;
• Remote Work whenever possible;
• Allocation of health insurance from the beginning of the employment;
• Delivery of work equipment adjusted to the performance of functions;
• And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting