Servicenow Lead Developer(French Mandate)

Servicenow Lead Developer(French Mandate)
Viseu
Viseu, Viseu District, Portugal

Role Overview

A Service
Now Developer is a professional responsible for developing, configuring, and optimizing applications and configurations on the Service
Now platform. This role involves designing and implementing new functionalities, ensuring the quality of developments, and applying best practices across the platform. It requires strong knowledge of Service
Now modules, mastery of development and testing tools, and experience with frameworks such as the Automated Test Framework (ATF) to support validation and continuous improvement.

Role and Responsibilities

Solution Design

• Design functional and technical solutions for new features and platform changes.

Development & Configuration

• Develop and configure applications, workflows, and platform components in Service
  Now.

Development Validation

• Ensure that fixes, updates, and new features comply with defined requirements.

Identifying and Tracking Issues

• Detect, document, and track issues found during development and testing.

Using Specific Tools

• Use Service
  Now’s Automated Test Framework (ATF) to create and run automated tests for applications and workflows.

Required Skills and Knowledge

Service
Now Expertise

• Good knowledge of Service
  Now modules, particularly IT service management and IT operations management (ITSM/ITOM).

QA and Development Practices

• Experience in test management, defect tracking, development validation, and test automation.

Testing Tools

• Use of tools such as the ATF framework integrated into Service
  Now, or other automation tools like Selenium.

Analytical Skills

• Ability to interpret data, identify problems, and recommend improvements to enhance platform quality.

Languages:

• English and French mandatory (written and spoken)