ServiceNow Platform Consultant Braga

ServiceNow Platform Consultant
Braga
Braga, Braga, Portugal

Responsibilities:

Platform Evolution: Steer the roadmap and continuous improvement of Service
Now, aligning initiatives with One
IT’s Enterprise Service Management strategy.

Stakeholder & Demand Management: Engage with IT, HR, and Customer Service stakeholders to capture, evaluate, and prioritize demands, ensuring the pipeline
- flects business priorities.

Advisory & Internal Consultancy: Serve as the functional expert for Service
Now ITSM, HRSD, and CSM, advising stakeholders on best practices and maximizing platform value.

Product Ownership & Vision: Translate business needs into clear functional requirements, guiding Agile teams in delivering enhancements that meet customer expectations.

Release & Adoption: Collaborate with Release Management for smooth deployments, lead change management activities, and ensure successful adoption across the organization.

Continuous Improvement: Monitor platform performance, recommend improvements, and foster a culture of innovation and user experience excellence.

Requirements:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Proven experience as a Service
Now Consultant, Product Owner, or similar role in
- scale enterprise implementations.

Strong expertise in Service
Now ITSM, HRSD, or CSM modules (e. g. , Incident, Change, HR Case, or Customer Service).

Solid understanding of demand management and product lifecycle, with the ability to prioritize and balance multiple stakeholder needs.

Strong knowledge of ITIL principles and Agile methodologies.

Excellent communication and stakeholder management skills, with the ability to
- late complex requirements into actionable outcomes.