ServiceNow Project Manager

ServiceNow Project Manager
Lisboa
Lisboa, Lisboa, Portugal

# Service
Now Project Manager# Service
Now Project Manager## Open-ended contract0, 00, 10, 21, 01, 11, 22, 02, 12, 23, 03, 13, 20, 00, 10, 21, 01, 11, 22, 02, 12, 23, 03, 13, 2**Company Description**Inetum is a European leader in digital services. Inetum’s team of 27, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2. 4 billion euros in 2024. **Job Description****Service
Now Team** as a **Senior Project Manager** and take the lead in managing critical activities, incidents, and client demands across projects. **What You’ll Do*** Manage transversal IT teams to deliver Service
Now implementation projects and resolve incidents efficiently. * Assess the business impact of incidents, set priorities, and trigger escalations when needed to accelerate resolution. * Provide clear, regular updates to stakeholders on issue progress and application status. * Collect root causes of incidents and contribute to actionable plans that prevent future issues. * Monitor processes daily and act promptly to maintain uninterrupted business operations. * Oversee IT Risk, IT Security, AIA forms, repositories (My
APM), and Shadow IT reporting. * Ensure SLA compliance and provide monthly performance reporting. **Qualifications*** Bachelor’s degree (or equivalent) in Computer Science, Engineering, or a related field. * **5+ years** of experience in IT and/or
- facing roles. * **5+ years** of
- on experience implementing Service
Now solutions. * Strong knowledge of Service
Now core capabilities, including **ITSM** and at least one of: **ITOM, HAM, SAM, HRSD, ERM, FSM**. * Background in **software development** and familiarity with **cloud technologies**. * Understanding of **IT Risk** and **Cybersecurity fundamentals**. * Fluent in English and capable of engaging colleagues and clients alike. * Service
Now (**Certified System Administrator (CSA)**) and **ITIL** certifications. * Additional certifications such as **Project Management** are a plus. **Country**Portugal**Location**Lisbon**Contract type**Open-ended contract##### Choose your location and language
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