ServiceNow Sénior – Customer Service Management (CSM) Lisboa

ServiceNow Sénior – Customer Service Management (CSM)
Lisboa
Lisboa, Lisboa, Portugal

Location:Lisboa

Work Model:Hybrid

Start Date:Immediate

We are seeking a highly skilled Senior Service
Now professional with a specialization in Customer Service Management (CSM) for a
- time position. This role involves joining a strategic project with significant client exposure, focusing on the mapping and transformation of customer service processes.

Role Overview

The successful candidate will be responsible for mapping organizational processes, configuring, and implementing solutions on the Service
Now - Customer Service Management platform, and supporting the presentation of functionalities to stakeholders.

Key Responsibilities

• Gathering functional requirements and designing CSM processes.
• Customizing and developing on the Service
  Now platform.
• Presenting solutions to both internal and external stakeholders.
• Overseeing implementation with a focus on adoption and business value.

Candidate Profile

• Bachelor's degree in Information Technology or related fields.
• At least 4 years of solid experience in Service
  Now CSM.
• Excellent communication skills and ability to interact with end clients.
• Proven experience in
  - visibility and organizational impact projects.
• Fluency in Portuguese and English.
• Availability for a hybrid work regime.
• Opportunity for integration with the end client after 12 months.

If you are looking for a new challenge in digital platforms and want to make a significant impact on customer experience, we encourage you to apply and join us in connecting talent with innovation.