ServiceNow Senior Business Analyst Lisboa

Overview

We are seeking a talented and motivated Service
Now Business Analyst to join our ESS - Enterprise Services and Solutions team (previously named Global Shared Services).

The ideal candidate will have a strong background in business analysis, with specific expertise in Service
Now platform. This role involves working closely with stakeholders to understand their needs, translating them into technical requirements, ensuring the successful implementation of Service
Now solutions, providing training and
- user support.

Responsibilities

• Collaborate with stakeholders to gather and analyze business requirements
• Translate business needs into technical specifications for Service
  Now solutions
• Work with development teams to ensure accurate implementation of requirements
• Conduct testing and validation of Service
  Now solutions to ensure they meet business needs
• Provide training and support to
  - users
• Ensure good UX design by focusing on
  - friendly interfaces and seamless user experiences
• Design effective services that meet business needs and enhance overall service delivery
• Create reports and dashboards in Service
  Now
• Continuously monitor and improve Service
  Now processes and functionalities
• Stay updated with the latest Service
  Now features and best practices

Qualifications and Skills

• Bachelor-'s degree
• 3-5 years experience as a Business Analyst, preferably with Service
  Now
• Strong understanding of Service
  Now platform and its capabilities
• Knowledge of UX design principles and service design best practices
• Excellent analytical and
  - solving skills
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience with HRSD and Finance/Procurement Service
  Now products
• Experience in Shared Services environment is a plus
• Experience with Agile methodologies is a plus

About Us

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6. 5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.

Additional Information

Search Firm Representatives Please Read Carefully: Organon LLC does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no
- existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation: No relocation

VISA Sponsorship: No

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements: Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings: 1

Requisition ID: R536175