ServiceNow System Administrator Lisboa

ServiceNow System Administrator
Lisboa
Lisboa, Lisboa, Portugal

We're Hiring: Service
Now System Administrator

At emagine Portugal, we believe in the power of talent to drive innovation. As a global consulting company, we connect top professionals with some of the most exciting and technologically advanced projects across Europe. With a strong presence in Portugal, we are committed to delivering value through expertise, collaboration, and agility.

We are currently looking for a Service
Now System Administrator to join our team and support one of our international clients in a
- term project.

As a Service
Now System Administrator, you will be responsible for ensuring the accuracy, performance, and integrity of the CMDB while supporting ITSM implementation. You'll also drive process improvements and support strategic automation efforts.

Key Responsibilities:

• Maintain and improve CMDB health and structure
• Review and optimize configuration attributes, CIs, flows, teams, etc.
• Prepare the CMDB for ITSM implementation within Service
  Now
• Propose and implement automation solutions
• Manage system documentation and coordinate platform upgrades
• Monitor instance performance and troubleshoot issues
• Administer roles, permissions, groups, and user access
• Deploy update sets from development environments
• Configure notifications, alerts, and scheduled reports
• Design and maintain standard data load templates
• Provide training to business users and stakeholders

General Skills:

• 5+ years in a similar CMDB/System Admin role
• Bachelor’s degree in Computer Science or equivalent experience
• Deep understanding of CMDB modules and Service
  Now architecture
• Familiarity with ITSM practices

Nice to Have:

• Experience with automation in IT processes
• Knowledge of Service
  Now upgrade processes
• Experience in user training and documentation

Interested?

Send your application to ines. moreira@emagine. pt with the subject Service
Now System Administrator.