ServiceNow Technical Consultant / Developer

Service
Now Technical Consultant / Developer

2 days ago Be among the first 25 applicants.

Company Description

Inetum is a European leader in digital services. Inetum’s team of 27, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2. 4 billion euros in 2024.

Job Description

Join our Service
Now Solutions Division and play a key role in delivering cutting‑edge Service
Now implementations that optimize our clients’ IT operations. If you’re passionate about technology, problem‑solving, and creating impactful solutions, this is your opportunity to make a difference.

• Work on Service
  Now platform implementation projects and missions to enhance clients’ production activities.
• Contribute across multiple areas, including:
  • ITSM, ITOM, CMDB/CSDM
  • Discovery & Service Mapping
  • Event Management
  • Cloud Automation & Orchestration
• Stay ahead of the curve by monitoring new Service
  Now features and trends.
• Participate in requirements gathering workshops, and produce project documentation (architecture, technical specs, agile user stories).
• Implement, configure, and optimize Service
  Now modules, including workflow automation.
• Support user acceptance testing, deployment, and knowledge transfer to clients.
• Recommend technical solutions aligned with client needs and environments.
• Ensure compliance with quality and security standards and maintain best practices.
• Communicate and coordinate effectively with all stakeholders.

Qualifications

• Bachelor’s degree (or equivalent) in IT or related field.
• 2+ years of experience in IT or customer‑facing roles and at least 1 year with Service
  Now.
• Solid understanding of ITIL/ITSM best practices or experience in business process analysis and design.
• Basic programming knowledge (Java
  Script or other).
• Strong communication, negotiation, organizational, and problem‑solving skills.
• Mandatory: at least one Service
  Now Certification.
• Bonus: ITIL Certification and Project Management Certification.
• Fluent in English and capable of engaging colleagues and clients alike.

Additional Information

• Work on high‑impact projects with leading technologies.
• Collaborate with expert teams in a dynamic, innovative environment.
• Continuous learning and career growth opportunities.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

IT Services and IT Consulting

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