ServiceNow Technical Consultant Faro

ServiceNow Technical Consultant
Faro
Faro, Faro District, Portugal

Randstad Digital, we are based on the excellence of our engineers, and consider our team to be our most valuable asset. Always putting talent first, we support technology specialists throughout their professional lives and ensure that they develop their skills.

We provide varied and challenging career opportunities, as we work with our clients on a wide range of projects in various industries, including Automotive, Heavy Industry, Transportation, Finance, Services, Security and Biometrics, Platforms and Io
T, Telecommunications, and Mobile Communications, among others.

Our mission is to be a trusted digital enablement partner that facilitates the accelerated transformation of companies by providing talent, capacity, and global solutions in specialized domains. We support four service lines, including customer experience, digital and product engineering, data and analytics, and cloud transformation, as well as three engagement models, including talent services, global talent centers, and managed solutions capabilities.

Your specific responsibilities will include:

• Bringing a broad knowledge of the out of the box Service
  Now platform, including future releases
• Bringing deep specialism in one or more target platform products
• Leading a range of projects/initiatives to deliver value and successful outcomes to our customers
• Facilitating customer workshops, using the platform to demonstrate potential outcomes
• Managing key stakeholder relationships and communication effectively
• Leading project ways of working, to ensure the implementation is delivered in a collaborative, positive way, in line with the scope and plan agreed with the customer
• Providing the assurance standards, through the project lifecycle so that the development is completed at a best practice level
• Working with solution consultants to effectively scope projects and contribute to solution design
• Sharing knowledge throughout the wider Pulsar team on Service
  Now related subjects
• Leading development teams, coaching and mentoring junior consultants, helping them reach their full potential.

Requirements:

• 3 years plus of
  - on configuration and deployment experience with the Service
  Now platform
• Implementation experience with a range of Service
  Now targeted product areas, such as IRM, TPRM, HRSD and ITSM
• Service
  Now - Certified Implementation Specialist in two or more platform areas
• Proficiency in configuration and code development of the Service
  Now platform, using Java
  Script is essential
• Must have the latest delta of Service
  Now - Certified System Administrator (CSA) • Further Service
  Now certifications, such as Service
  Now Certified Application Developer are highly desirable
• Effective collaboration and relationship building skills, particularly around requirements gathering and working with business users
• Proven ability to work with team members, leading and developing as required • Positive ‘can do’ approach to problem solving and overcoming challenges
• An understanding of ITSM and ITIL frameworks; ITIL Foundations certification is a plus.