Ship to Bill specialist Finnish (Remote)

Ship to Bill specialist Finnish (Remote)
Lisboa
Lisboa, Lisboa, Portugal

HCLTech is a global technology company, home to 211, 000+ people across 52 countries, delivering
- leading capabilities centered around Digital, Engineering and Cloud and powered by a broad portfolio of technology services and products (from our HCL Software division). We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11. 8 billion. To learn how we can supercharge progress for you, visit hcltech.com

Ship to Bill Specialist with Finnish

Roles and Responsibilities:

Create customer account in SAP;

Invoice Management, Cash application and collection; Order management

Product promotion rules checking, product catalog update.

Support controls compliance activities.

Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.

Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.

Requirements:

Fluency in Finnish
- B2/C1 proficiency.

PC literacy and a good command of English language.

Prior experience in one of the following activities will be considered an advantage:

Invoice Management,

Account Setup,

Collections and Cash applications,

Customer Inquiry and Service Request handling,

Client Solutions,

Order Processing.

Good listening and comprehension abilities.

Ability to effectively communicate, probe and understand customer issues and provide first call resolution.

Good interpersonal and issue resolution skills.

Strong collaboration and coordination skills.

Why Us

Permanent contract

Competitive salary

Private health and life insurance from day one in the company

Working hours: Monday to Friday

Remote Work Model (candidate should be located in Portugal)

Meal allowance on card/voucher

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Candidate Privacy Notice: