Shopify Support Developer (Junior) ID31858 Ferreira do Zêzere

Shopify Support Developer (Junior) ID31858
Ferreira do Zêzere
Ferreira do Zêzere, Santarém, Portugal

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Client:

Agileengine

Location:

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

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Job Views:

4

Posted:

07. 06. 2025

Expiry Date:

22. 07. 2025

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Job Description:

Agile
Engine is one of the Inc. 5000
- growing companies in the US and a
- 3 ranked dev shop according to Clutch. We create
- winning custom software solutions that help companies across 15+ industries change the lives of millions.

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :)

WHAT YOU WILL DO

- Provide
- level Shopify technical support, troubleshoot critical issues, and escalate as needed;

- Conduct incident analysis, postmortems, and document resolutions for continuous improvement;

- Engage with Product Management and business partners on system capability, design, and solutions;

- Work with Development to ensure technical requirements, best practices, performance, and security;

- Support Project Management with effort estimates, planning, and removing technical roadblocks;

- Develop key system components, identify reusable modules, and optimize delivery time;

- Research platform capabilities and opportunities for the e
Commerce roadmap;

- Perform code analysis, develop patches, and implement new platform features;

- Participate in code reviews, unit testing, and technical validation of updates.

MUST HAVES

-
2+ years of Shopify development experience, with knowledge of Shopify Plus;

- Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;

-
Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment;

- Experience troubleshooting site issues using various tools (commercial/open-source);

- Strong
- solving, analytical skills, and attention to detail;

- Experience with page performance optimization and secure development practices;

- Knowledge of
- end caching, CDNs, and
- response flow;

- Familiarity with ticketing systems like Jira;

- Strong verbal and written communication skills;

- Ability to work independently and collaboratively in a team;

- Patience, empathy, and a
- first mindset;

- Continuous learning mindset and adaptability to new technologies and procedures;

NICE TO HAVES

- Previous experience in customer service or technical support is a plus;

- Salesforce Cloud experience;

THE BENEFITS OF JOINING US

-
Professional growth: Accelerate your professional journey with mentorship, Tech
Talks, and personalized growth roadmaps.

-
Competitive compensation: We match your
- growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

-
A selection of exciting projects: Join projects with modern solutions development and
- tier clients that include Fortune 500 enterprises and leading product brands.

-
Flextime: Tailor your schedule for an optimal
- life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

NEXT STEPS AFTER YOU APPLY

The next steps of your journey will be shared
via email within a few hours. Please check your inbox regularly and watch for updates from our Internal Applicant site, Launch
Pod, which will guide you through the process.