Shopify Support Developer (Junior) ID31858 Coimbra

Shopify Support Developer (Junior) ID31858
Coimbra
Coimbra, Coimbra District, Portugal

Shopify Support Developer (Junior) ID31858, Coimbra

Client:

Agile
Engine

Location:

Coimbra, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d605d7d310f0

Job Views:

6

Posted:

05. 04. 2025

Expiry Date:

20. 05. 2025

Job Description:

Job Description

Agile
Engine is one of the Inc. 5000
- growing companies in the US and a
- 3 ranked dev shop according to Clutch. We create
- winning custom software solutions that help companies across 15+ industries change the lives of millions.

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :)

WHAT YOU WILL DO

1. Provide
   - level Shopify technical support, troubleshoot critical issues, and escalate as needed;
2. Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
3. Engage with Product Management and business partners on system capability, design, and solutions;
4. Work with Development to ensure technical requirements, best practices, performance, and security;
5. Support Project Management with effort estimates, planning, and removing technical roadblocks;
6. Develop key system components, identify reusable modules, and optimize delivery time;
7. Research platform capabilities and opportunities for the e
   Commerce roadmap;
8. Perform code analysis, develop patches, and implement new platform features;
9. Participate in code reviews, unit testing, and technical validation of updates.

1. 2+ years of Shopify development experience, with knowledge of Shopify Plus;
2. Proficiency in core Java
   Script (or a popular variant) and
   - end frameworks;
3. Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
4. Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment;
5. Experience troubleshooting site issues using various tools (commercial/open-source);
6. Strong
   - solving, analytical skills, and attention to detail;
7. Experience with page performance optimization and secure development practices;
8. Knowledge of
   - end caching, CDNs, and
   - response flow;
9. Familiarity with ticketing systems like Jira;
10. Strong verbal and written communication skills;
11. Ability to work independently and collaboratively in a team;
12. Patience, empathy, and a
    - first mindset;
13. Continuous learning mindset and adaptability to new technologies and procedures;
14. Upper-Intermediate English level.

1. Previous experience in customer service or technical support is a plus;
2. Salesforce Cloud experience.

1. Professional growth: Accelerate your professional journey with mentorship, Tech
   Talks, and personalized growth roadmaps.
2. Competitive compensation: We match your
   - growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
3. A selection of exciting projects: Join projects with modern solutions development and
   - tier clients that include Fortune 500 enterprises and leading product brands.
4. Flextime: Tailor your schedule for an optimal
   - life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

1. 2+ years of experience in Shopify;
2. Previous experience in customer service or technical support is desirable but not mandatory for
   - level candidates;
3. Strong
   - solving and analytical skills with attention to detail;
4. Good communication skills, both verbal and written;
5. Basic understanding of computer systems, networks, software applications, and hardware components;
6. Familiarity with ticketing systems (Jira);
7. Ability to work independently and efficiently, while also being a team player;
8. Flexibility to work in 12-hour shifts, including weekends and holidays, as part of a 24/7 support operation;
9. Patience, empathy, and a
   - first mindset to ensure customer satisfaction;
10. Willingness to continuously learn and adapt to new technologies and procedures;
11. Upper-Intermediate English level.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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