Shopify Support Developer (Junior/Middle) ID32267 Porto

Shopify Support Developer (Junior/Middle) ID32267
Porto
Porto, Porto District, Portugal

Agile
Engine is one of the Inc. 5000
- growing companies in the US and a
- 3 ranked dev shop according to Clutch. We create
- winning custom software solutions that help companies across 15+ industries change the lives of millions.

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :)


WHAT YOU WILL DO

- Provide
- level Shopify technical support, troubleshoot critical issues, and escalate as needed;
- Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
- Engage with Product Management and business partners on system capability, design, and solutions;
- Work with Development to ensure technical requirements, best practices, performance, and security;
- Support Project Management with effort estimates, planning, and removing technical roadblocks;
- Develop key system components, identify reusable modules, and optimize delivery time;
- Research platform capabilities and opportunities for the e
Commerce roadmap;
- Perform code analysis, develop patches, and implement new platform features;
- Participate in code reviews, unit testing, and technical validation of updates.

MUST HAVES

- 2+ years of Shopify development experience, with knowledge of Shopify Plus;
- Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
- Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment;
- Experience troubleshooting site issues using various tools (commercial/open-source);
- Strong
- solving, analytical skills, and attention to detail;
- Experience with page performance optimization and secure development practices;
- Knowledge of
- end caching, CDNs, and
- response flow;
- Familiarity with ticketing systems like Jira;
- Strong verbal and written communication skills;
- Ability to work independently and collaboratively in a team;
- Patience, empathy, and a
- first mindset;
- Continuous learning mindset and adaptability to new technologies and procedures;
- Upper-Intermediate English level.

NICE TO HAVES

- Previous experience in customer service or technical support is a plus;
- Salesforce Cloud experience;
- Proficiency in core Java
Script (or a popular variant) and
- end frameworks.

THE BENEFITS OF JOINING US

- Professional growth: Accelerate your professional journey with mentorship, Tech
Talks, and personalized growth roadmaps.

- Competitive compensation: We match your
- growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

- A selection of exciting projects: Join projects with modern solutions development and
- tier clients that include Fortune 500 enterprises and leading product brands.

- Flextime: Tailor your schedule for an optimal
- life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.


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