Site Support Engineer

Site Support Engineer
Lisboa
Lisboa, Lisboa, Portugal

At ALTEN, we are certain that the success of our projects is due to the people who make up our team. That’s why, if you have at least 3 years of experience as a Site Support Engineer we are committed to boosting your talent, meeting your professional expectations, and making you feel right at home. Do you want to build the world of tomorrow today? Keep reading!

Responsibilities:

Analysis of anomalies in the operational system raised by the client’s technical teams or by the controllers, in connection with the factory teams; support for the software teams for the correction/closure of defects.

Understanding of operational issues, allowing prioritization and detailed feedback to controllers.

Participation in customer validation activities of the different system maturation versions, prior to deployment.

Support for integration activities and deployment of new versions.

Support for the development of the client’s operational dataset (offline system data and parameters).

Analysis of the client’s new technical and functional needs, capturing business opportunities.

Provide operational/functional support to
- users and internal engineering teams and resolving technical inquiries;

Requirements:

Degree in Engineering (e. g. Computer Science, Electronics, Telecommunications);

Experience in system engineering, verification and validation of complex systems, preferably on the air traffic control domain;

Experience in preparation and executing tests: documentation, testing, problem analysis, defect reports, etc;

Technical knowledge: Understand operational problems and give feedback to Thales and customer air traffic controllers;

Good knowledge of Linux and scripts (Python, Perl); other programming languages ( Java , C) would be a plus;

Software architecture and Network knowledge.

Communication skills: Fluency in English, taste for teamwork in an international environment;

Ability to communicate with stakeholders to identify what they want to accomplish with a system;

Translate customer needs into engineering requirements;

Strong critical thinking and analytical skills to identify and resolve complex technical issues.

Location: Lisbon

What can we offer you?

Joining a competitive, multinational company that is constantly growing.

Integration into a highly qualified team of professionals with a great work environment—innovative and dynamic.

Specialized training and ongoing professional development.

Social benefits.

Competitive salary.

Who are we?

We are a team. We are part of ALTEN, a European multinational specializing in providing consulting, information technology, and engineering services to the leading companies in the Portuguese market.

If you like numbers, we can tell you that in Portugal we have a revenue of 10. 9 million euros, 2 headquarters, and a team of 215 professionals.

Moreover, at ALTEN, we take pride in offering equal opportunities regardless of gender, age, abilities, or country of origin. Our commitment is to talent and to the people who possess it.