Smart Energy Remote Customer Service Advocate Lisboa

Smart Energy Remote Customer Service Advocate
Lisboa
Lisboa, Lisboa, Portugal

About the Role

This is an exciting opportunity to be part of a global technology and services leader, empowering brands with integrated solutions.

As a Customer Service Representative in a remote work setup, you will play a crucial role in ensuring operational excellence, meeting performance goals, and delivering exceptional customer experiences.

We are looking for someone who can grow with our company, taking advantage of our extensive training programs,
- edge technologies, and opportunities for career advancement.

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Your Responsibilities

• Handle customer inquiries through various channels, providing accurate and timely responses.
• Resolve product or service issues by empathetically understanding customer concerns.
• Utilize our advanced tools and methods to provide
  - notch customer support.

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Requirements

• Fluent German language skills (written and oral) and good English communication skills.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Prior experience in customer service, preferably in a similar industry.
• Able to adapt quickly to new technologies and processes.

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Benefits

• Competitive salary and
  - based bonuses.
• Full-time employment with indefinite contracts.
• 2000€ Welcome Bonus upon joining our team.
• Remote work opportunities in Portugal.
• Bring-a-friend referral bonus incentives.
• Ongoing training and development programs for career growth.