Smart Home Technical Support Professional Lisboa

Smart Home Technical Support Professional
Lisboa
Lisboa, Lisboa, Portugal

Technical Support Specialist - Smart Home Devices

Provide exceptional support to customers by responding to inbound requests and documenting relevant case information.

• Assist users with
  - sales, general inquiries, and technical support issues via phone, email, or social media channels.
• Adapt the brand's voice and tone for interactions on both private and public channels.
• E nsure excellent customer satisfaction through friendly and responsive communication.

You will work in a multicultural team environment alongside a diverse group of professionals.

Requirements:

• Native French speaker with a good level of English proficiency.
• Experience in technical troubleshooting (minimum 1 year).
• Motivated and committed individual with strong interpersonal skills.
• Ability to write effectively in French.
• Team player with flexibility to work with various nationalities.
• Sales/commercial background is an asset.
• Previous experience in customer service or credit recovery is beneficial.

Benefits:

• Permanent contract with a 3-month trial period.
• Competitive salary package including meal vouchers and reimbursement of transportation costs.
• Opportunity for professional development and career growth.
• Chance to collaborate with leading brands in the industry.
• International working environment with opportunities for advancement.

This is an exciting opportunity for individuals seeking a challenging and dynamic role in a multinational company.