SMB Account Executive

About the Role

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We’re accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. In this role, you’ll be growing our SMB account base by hunting for new opportunities and closing deals of varying sizes. You are skilled in building and maintaining broad relationships and working cross‑functionally.

Responsibilities

• Drive top‑line revenue growth by acquiring new customers and developing strategies for account expansion.
• Manage and nurture customer relationships ensuring high satisfaction and retention levels.
• Proactively identify and pursue opportunities to cross‑sell additional products and services to existing customers to optimize account revenue and profitability.
• Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
• Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure customer satisfaction and product expansion.
• Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
• Consistently develop a robust pipeline of qualified opportunities, accurately tracking details and sales stages in Salesforce.
• Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
• Collaborate with internal teams to enhance sales strategies and streamline sales execution.
• Exceed weekly and monthly activity and pipeline KPIs.

Qualifications

• French native speaker.
• BA/BS degree or equivalent experience required.
• At least 2 years of B2B sales or solution engineering experience, preferably in the Saa
  S industry with a proven record of exceeding sales targets.
• Experience managing and expanding customer relationships at various levels.
• Strong presentation, negotiation, and deal closing skills.
• Strong account research, prospecting, and customer outreach skills.
• An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
• Knowledge of industry trends and the ability to build relationships with key decision makers.
• Outstanding organizational and multi‑tasking skills with the ability to handle high volumes of opportunities simultaneously.
• Experience creating and leveraging territory plans.
• Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.

Compensation and Benefits

The US annualized OTE (On Target Earnings) range for this position is $102, 000. 00–$154, 000. 00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate will be based on job‑related capabilities, applicable experience, and other factors such as work location.

Hybrid Work

This role is hybrid. Your hybrid experience is designed at the team level to give you a rich onsite experience with connection, collaboration, learning, and celebration—while also providing flexibility to work remotely for part of the week. You must attend the local office for part of the week; the specific in‑office schedule will be determined by the hiring manager.

About Zendesk

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk values a fulfilled and inclusive experience for its people, and our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world while also giving flexibility to work remotely.

EEO & Reasonable Accommodations

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please e‑mail peopleandplaces@zendesk.com with your specific accommodation request.