Snr Communication Administrator Lisboa

Join to apply for the Senior Communication Analyst role at WTW

WTW is an
- winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a strong global team of who deliver operational excellence through innovation and streamlined solutions every single day

As a Lead Associate within our Communication & Engagement Solutions community, you will act as both a project manager and a key contributor to the development and implementation of measurable,
- based communication and change management strategies and related deliverables that help organisations transform through change and/or drive desired changes in employee behaviour.

We know that companies with the best employee experience outperform their competitors in terms of growth, profit and shareholder return, so our work focuses on the key touchpoints between employers and their employees, including: pension and benefits engagement, wellbeing, Total Rewards engagement, culture, inclusion and diversity and organisation transformation.

You will draw on your imagination, creativity and exceptional writing skills to help clients communicate effectively with their employees about a range of subjects and across a range of media, and support your own project teams in delivering
- quality and innovative work.

The Role

• Partner with senior colleagues to design and deliver communication and change management strategies to help organisations transform through change and drive desired changes in employee behaviour.
• Work independently, with minimal senior support, to draft and create communications, across print and digital, translating complex concepts into clear, compelling, innovative and engaging content.
• Develop insights and strategies related to employee experience (EX) and/or managing a change in an organisation (including assessment of risks and impacts) – and support senior colleagues in communicating these clearly and succinctly to identified stakeholders.
• Assume a
  -
  - day project management role, acting as liaison with internal colleagues, external providers and
  - or
  - level client contacts to ensure data and materials are transmitted accurately, deadlines are clear and met, meetings are scheduled, and communication is consistent, raising issues where appropriate with senior colleagues.
• Effectively present client deliverables at
  - or
  - level client meetings and help the project team build trusted advisor status.
• Contribute to the development of intellectual capital, including new tools, solutions and approaches around employee experience (EX).
• Identify opportunities to further develop technical knowledge and skills across a variety of industries and human capital areas
• Take employee experience (EX) insights gathered through own and others’ work and use these to deliver measurable results for clients.

Qualifications

• Experience in communication (internal and/or external) and change management.
• Pension and member engagement experience is required at this level.
• Knowledge of current communication and change management trends and related technology (e. g. digital and social media), and proven ability to apply that knowledge to
  - focused solutions
• Strong written and oral communication skills, demonstrating creativity and technical expertise.
• Proven ability to manage competing priorities and carry out
  - defined assignments, according to established guidelines, with little to no supervision
• Experience working in teams, and proven ability to leverage other internal resources (e. g. colleagues across different teams) to address challenges
• Experience working with
  - house designers, agencies or other creative partners to develop the “look and feel” of print and digital communications
• Proven ability to analyse, organise and interpret information; and draw conclusions in a logical, systematic way
• Bachelor’s degree (advanced degrees preferable)
• Availability to travel on an
  - needed basis
• Consulting experience (e. g. traditional HR consulting firms) is a bonus.

We are an equal opportunities employer and welcome applications from all qualified candidates.