Social Media Customer Care Specialist (French B2/C1 + English) Porto

Overview

For Global Services & Support project, we are looking for motivated French speakers (B2/C1) Customer Care Specialists to join our Porto team. You will provide frontline support to users of a leading global platform, ensuring their concerns are addressed quickly and accurately. This is a great opportunity for candidates who are passionate about customer service and thrive in a KPI-driven environment.

Job Details

• Project: Global Tech Services & Solutions, Global Services & Support division
• Location: Porto, Portugal
• Start date: 30/Oct/2025 (initial
  - paid training period provided)
• Work Model: On-Site (relocation support provided)
• Schedule: Monday to Sunday, 10:00 to 19:00. Possible extension beyond 09:00 to 21:00 (rotative shifts). 40 hrs/week, 8 hrs/day
• Days Off: 2 rotating days

Requirements

• French B2/C1 + English proficiency
• Previous Customer Service background
• Familiarity with KPIs
• Flexibility to work rotative shifts

Responsibilities

• Handle customer requests and complaints via phone, chat, and email.
• Provide accurate guidance and solutions while maintaining a professional tone.
• Achieve and exceed KPIs related to efficiency, resolution quality, and satisfaction.
• Escalate challenging cases when necessary, ensuring proper
  - up.
• Act as a brand ambassador, maintaining a positive and supportive customer experience.