Social Media Insights & Listening Analyst - Lisboa, Portugal Lisboa

Social Media Insights & Listening Analyst - Lisboa, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Come and work with us.

We are looking for a talented and accomplished Social Media Insights & Listening Analyst to join our team.

As a Social Media Insights & Listening Analyst, your daily responsibilities will include:

• Conduct social listening and conversation audits across a variety of digital platforms
• Monitor brand reputation and potential crises, with daily tracking and detailed reporting
• Analyze online conversations and customer insights across social media platforms—including Facebook groups and forums—on relevant trends, products, brands, and companies
• Lead both quantitative and qualitative research studies, delivering actionable insights and strategic recommendations
• Map and assess online debates and trending topics, identifying key arguments, influencers, and sensitivity levels
• Evaluate and report on clients’ social media performance, offering
  - driven recommendations for improvement
• Perform competitive benchmarking and track industry trends in social media, social listening, and customer care
• Stay up to date on the latest social media tools, technologies, and emerging trends

To succeed in the role, you will need to have:

• Mandatory: Master’s degree from a university, business school, or communication school, with a specialization in Data Analysis & Processing
• Mandatory: Fluency in Portuguese, Spanish, and English (spoken and written)
• Deep passion for the digital and social media landscape
• Proficient in Microsoft Office, especially Excel and Power
  Point
• Skilled in using digital analytics and social listening platforms (e. g. , Sprinklr, Talkwalker, or similar)
• Excellent writing skills with impeccable spelling and grammar
• Energetic,
  - oriented, inquisitive, and creative mindset

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!