Social Media Manager

Social Media Customer Support - English (M/F) | Night Shift

Language: English (C1/C2). Availability: rotational shift pattern from 21:00 pm to 07:00 am, Monday to Sunday (40h/week). Location: Entrecampos, Lisbon.

Responsibilities:

• Provide customer support via phone, email, and chat for small and medium sized companies regarding advertising space questions and doubts.
• Answer inquiries promptly with empathy and efficiency.
• Collaborate with team to resolve escalated issues.

Requirements:

• Advanced English proficiency (C1/C2).
• Strong empathy and willingness to help.
• Excellent communication skills.

We offer a welcoming team, many opportunities, and attractive benefits.

Digital Marketing Automation Specialist

Job Overview: We are seeking an initiative‑taking and detail‑oriented Digital Marketing Automation Associate to join our digital marketing team to support our B2B email marketing automation program at Mercer.

Key responsibilities:

• Take responsibility for our use of Microsoft Dynamics 365 Customer Insights Journeys: develop templates, forms, segments, and multi‑step automations; ensure QA (including Litmus) and mobile optimization.
• Collaborate closely with marketing leadership and campaign stakeholders to contribute strategic insights and recommendations that shape campaign planning, audience targeting, and automation approaches.
• Build, test, deploy and optimize email journeys that align to campaign goals; implement UTM standards and integrate web forms for tracking.
• Partner with campaign leads on journey design, audience definition, and lead‑scoring/nurture logic.
• Document processes and create practical training/reference materials; upskill marketers on tools, best practices, deliverability, and data privacy.
• Monitor performance of email campaigns and landing pages using dashboards and reports and translate insights into recommendations to improve ROMI.
• Identify and pilot generative AI use cases for automation innovation and optimization; develop playbooks/prompts for everyday use.
• Collaborate with stakeholders in marketing, sales, IT, and data teams to resolve integrations, improve data quality, and streamline operations.

What makes you stand out?

• Minimum of three years of relevant experience in digital marketing, including hands‑on email automation for B2B.
• Experience with Microsoft Dynamics 365 Marketing/Customer Insights Journeys (preferred); Dynamics 365 Marketing certification is a plus.
• Understanding of marketing automation concepts such as segmentation, lead scoring, A/B testing, nurture, and ABM strategies.
• Knowledge of compliance and best practices (GDPR, CAN-STOP, etc. ) and commitment to campaign hygiene.
• Comfort with HTML and CSS, familiarity with QA and deliverability tools like Litmus and Validity.
• Experience with content management systems (e. g. , Adobe Experience Manager) and associated tools such as UTM tracking, Adobe Analytics, and project management tools.
• Excellent project management skills, ability to prioritize and deliver high quality work, and support others in the team.
• Ability to influence, mentor, and support colleagues while fostering knowledge sharing.
• Strong problem‑solving skills, highly organized, goal oriented, eager to contribute to a collaborative, innovative team environment.
• Fluent in spoken and written English.

Why join our team:

• Professional development opportunities, interesting work, and supportive leaders.
• Vibrant and inclusive culture where you can work with talented colleagues to create new solutions and create impact for colleagues, clients, and communities.
• Benefits and rewards that enhance your well being.

Digital Marketeer Internship – Nearshore Portugal

Company Description: Nearshore Portugal is a fast‑growing technology partner specializing in building dedicated nearshore teams for innovative companies worldwide. We connect exceptional talent with international businesses, enabling scalability, agility, and excellence.

Role Description:

This full‑time hybrid internship is for a Digital Marketeer based in Lisbon, with flexible work‑from‑home arrangements.

Daily responsibilities:

• Brainstorm and produce engaging multimedia content for digital platforms.
• Manage content distribution across social media and websites.
• Conduct research to identify current trends.
• Collaborate with the marketing team to create impactful storytelling and support brand‑building initiatives.

What we’re looking for:

• Passion for photography, video production, and digital communication.
• Basic skills in photo/video editing and design tools (Premiere Pro, Cap
  Cut, Figma, Canva).
• Creativity and attention to visual detail.
• Understanding of how content performs across digital platforms.
• Proactive mindset and ability to collaborate in a team environment.
• Bachelor or Master in Marketing and/or Advertising.
• Eligible for “Estágio IEFP” for Graduates and/or Master.
• Good level of English required.

Nice to have:

• Basic knowledge of motion design or simple animations.
• Experience with Figma or other design tools.
• Research and analytical skills to identify emerging trends and measure content performance.
• Experience with or interest in the technology and IT services industry (advantage).

What we offer:

• A 6‑month paid internship (IEFP eligible) in a creative and collaborative environment with the possibility to continue post‑internship as a full‑time employee.
• Opportunity to work on real digital campaigns and contribute to our new website.
• Flexible and friendly work culture (hybrid setup).

We invite you to apply by submitting your updated resume and motivation for the role. Join us in shaping the future of Nearshore Portugal!

EEO Statement: Nearshore Portugal is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnicity, family duties, gender, sexual orientation, race, religion, beliefs, sex, and other characteristics protected by applicable law.

Trained LG | Marketing Digital (M/F) – Oeiras

Worker Jobs Available. No Experience Needed. Hiring Immediately. Apply Today. Remote position available.