Social Media

Social Media - Customer Suport Turkish speaker

Lisbon, Lisboa REAL Rec Solutions

Ontem

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer.

• Easy, online recruitment process
• No Experience Needed: What matters are your language skills and willingness to learn new things!
• Note: EU citizenship or full working rights are required!
• Location: Lisbon

Our client is a world’s leading outsourcing company providing services related to customer/technical support and content moderation. Since its establishment, they have consistently and successfully fulfilled their mission of creating inclusive and differentiated teams of experts providing help for customers across many other professional domains.

About the project:

You will support Turkish-speaking clients of the biggest social media platform in the world. Providing technical support designed in a B2B approach to adapt to company's clients needs to sustain and expand their businesses as social media content creators.

What you will be doing:

• Supporting clients by multiple communication channels (phone or email)
• Provide support to content creators both in Turkish language and English language;
• Provide pre and
  - sales support for all
  - service products;
• Provide product and tool support to improve clients’ experience;
• Identify trends and solve problems facing multiple SMB clients.

Requirements:

• Fluency in Turkish language (must be C2)
• Communicative level of English language (B2)
• You live Lisbon, Portugal or you are ready to relocate there
• Ability to communicate clearly and effectively
• We do NOT require previous experience, we will teach you everything

What we offer:

• Accommodation provided by the company in Lisbon (discounted)

CONTRACT:

• Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
• Private health insurance after contract signature (additionally to the standard insurance).

Note: EU citizenship or full working rights are required!

Digital Marketing Automation Specialist

Job Overview:

We are seeking an
- taking and
- oriented Digital Marketing Automation Associate to join our digital marketing team to support our B2B email marketing automation program at Mercer.

You will play a critical role in supporting the adoption of Microsoft Dynamics 365 Customer Insights Journeys, building and optimizing automated journeys, and upskilling colleagues through documentation and training. Collaboration is central to our culture, and you will partner with
- functional teams to translate strategy into measurable outcomes and continuous improvements. The ideal candidate combines hands‑on technical skills, a data‑driven mindset, and the ability to make an impact within a supportive, innovative, and globally distributed team.

You will be joining us in building Oliver Wyman’s new hub in Lisbon.

This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Take responsibility for our use of Microsoft Dynamics 365 Customer Insights Journeys: develop templates, forms, segments, and multi‑step automations; ensure QA (including Litmus) and mobile optimization.
• Collaborate closely with marketing leadership and campaign stakeholders to contribute strategic insights and recommendations that shape campaign planning, audience targeting, and automation approaches, ensuring alignment with overall business and marketing objectives, maintaining oversight of email campaign peer‑review approvals, ensuring compliance, and best practices are applied.
• Build, test (A/B), deploy, and optimize email journeys that align to campaign goals; implement UTM standards and integrate web forms for tracking.
• Partner with campaign leads on journey design, audience definition, and lead‑scoring/nurture logic; ensure assets and timing align to objectives.
• Document processes and create practical training/reference materials; upskill marketers on tools, best practices, deliverability, and data privacy.
• Monitor performance of email campaigns and landing pages using dashboards and reports (e. g. , Adobe Analytics, Dynamics) and translate insights into recommendations to improve ROMI.
• Identify and pilot generative AI use cases for automation innovation and optimization; develop simple playbooks/prompts for everyday use that support larger marketing and business strategies.
• Collaborate with stakeholders in marketing, sales, IT, and data teams to resolve integrations, improve data quality, and streamline operations.

What makes you stand out?

• Minimum of three years of relevant experience in digital marketing, including hands‑on email automation for B2B. Practical experience in building and optimizing automated journeys, segments, and triggers is required. Experience with Microsoft Dynamics 365 Marketing/Customer Insights Journeys is preferred; Dynamics 365 Marketing certification is a plus.
• Understanding of marketing automation concepts like segmentation, lead scoring, A/B testing, nurture, and ABM strategies.
• Knowledge of compliance and best practices (GDPR, CAN‑SPAM) and commitment to campaign hygiene and data quality.
• Comfort with HTML and CSS, along with familiarity with QA and deliverability tools like Litmus and Validity.
• Experience with content management systems (e. g. , Adobe Experience Manager) with a firm grasp of ancillary tools such as UTM Tracking, Web Metrics (e. g. , Adobe Analytics), and project management tools (e. g. , Monday.com).
• Demonstrated project management skills: you are comfortable prioritizing and delivering high‑quality work proactively and efficiently, managing your own work, supporting others in the team, and helping to keep project tasks on track.
• Ability to influence, mentor, and support colleagues while fostering knowledge sharing to build team capability. Skilled at effectively conveying technical concepts to non‑technical stakeholders and comfortable working cross‑functionally with marketing, sales, IT, and data teams.
• Excellent problem‑solving skills with strong attention to detail, highly organized, goal‑oriented, and eager to contribute to a collaborative, innovative team environment.
• Fluent in spoken and written English.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.
• As of November 7, 2024, the Business Group Global Boilerplate Language, Country Specific Regulatory Language (Ex. US EEO Statement) OR Global Diversity Statement, and Global Hybrid Work Policy Statement have been automated except for: *** Reference the Business Unit Global Boilerplate & Regionally Required Regulatory Language document on the TA Community site **

Company Description

Nearshore Portugal is a fast‑growing technology partner specializing in building dedicated nearshore teams for innovative companies worldwide. Part of Develop
X group, we connect exceptional talent with international businesses, enabling scalability, agility, and excellence.

Role Description

This full‑time hybrid internship role for a Digital Marketeer is based in Lisbon, with opportunities for flexible work‑from‑home arrangements.

Daily responsibilities include brainstorming and producing engaging multimedia content for digital platforms, managing content distribution across social media and websites, and conducting research to identify current trends.

The intern will collaborate closely with the marketing team to create impactful storytelling and support brand‑building initiatives through innovative strategies.

What We’re Looking For

• Passion for photography, video production, and digital communication
• Basic skills in photo/video editing and design tools (e. g. , Premiere Pro, Cap
  Cut, Figma, Canva)
• Creativity and attention to visual detail
• Understanding of how content performs across digital platforms
• Proactive mindset and ability to collaborate in a team environment
• Bachelor or Master in Marketing and or Advertising
• Eligible for "Estágio IEFP" for Graduates and or Master.
• Good level of English is required.

Nice to Have

• Basic knowledge of motion design or simple animations
• Experience with Figma or other design tools
• Research and Analytical skills to identify emerging trends and measure content performance
• Experience with or interest in the technology and IT services industry is an advantage

What We Offer

• A 6‑month paid internship (IEFP Eligible) in a creative and collaborative environment with the opportunity to continue post internship as a full time employee.
• Opportunity to work on real digital campaigns and contribute to our new website.
• Flexible and friendly work culture (hybrid setup)

If you are enthusiastic about contributing to our team's success, have a passion for Technology, and are driven to achieve results, we invite you to apply by submitting your updated resume detailing your qualifications and motivation for the role. Join us in shaping the future of Nearshore Portugal!

Trainee LG | Marketing Digital (M/F) Oeiras

2740-122 Lisboa, Lisboa Get The Job

Perfil:

Cargo