Software Engineer II, CoPilot Lisboa

Overview

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Pilot role at Zendesk.

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Job Description

At Zendesk, our focus is helping our customers build great relationships with their customers. Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and
-
- earth culture.

What you will be doing

• Work closely with ML Scientists and Senior Engineers to help bring ML-powered features into production
• Participate in discussions about technical design and contribute ideas
• Assist in building tools to support model experimentation and model management
• Collaborate with Dev
  Ops, feature teams, platform teams, and product
• Support initiatives around improving the scalability and robustness of our platforms
• Help design, prototype, and refine scalable infrastructure

Required

• Proficient in at least one of Python or Ruby
• At least 1 year of experience in building, scaling, or operating applications, with an eagerness to develop your skills further
• Familiarity with RESTful API, Kafka, Docker, Kubernetes, and cloud environments like AWS or GCP
• Ability to work through ambiguity with guidance from others, and adapt to changing priorities
• Deep respect for team collaboration and openness to learning from others
• Interest in building solutions utilizing AI/ML

Preferred

• Experience with either Airflow or Metaflow
• Experience with recent tooling around LLM evaluation and monitoring
• Familiar with one of the machine learning libraries such as Py
  Torch
• Experience with either SQL or DBT

Tech Stack

• Code is written in Python and Ruby
• Servers run in AWS
• Local machine learning models rely on Py
  Torch
• ML pipelines use Airflow and Metaflow
• Data stored in S3, RDS My
  SQL, and Snowflake
• Services and models deployed to Kubernetes using Docker
• Heavy usage of LLM technology from multiple providers

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100, 000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

Employment Type

• Full-time

Seniority level

• Entry level

Job function

• Engineering and Information Technology

Industries

• Software Development

Hybrid: In this role, our hybrid experience is designed to give a rich onsite experience while providing flexibility to work remotely part of the week. Specific
- office schedule is determined by the hiring manager.