Software Support Expert Viseu

Software Support Expert
Viseu
Viseu, Viseu District, Portugal

Technical Support Role in Lisbon

This role involves providing customer support and assistance to users through various channels, ensuring excellent customer satisfaction and adapting the company's voice and tone for interactions.

----------------------------------------

Key Responsibilities:

• Provide support to customers by responding to inbound requests and documenting relevant case information.
• Assist users with
  - sales, general inquiries, and technical support issues via phone, email, or social media channels.
• Adapt the company's voice and tone for interactions on both private and public channels.
• Ensure excellent customer satisfaction by responding in an appropriate and friendly manner.

----------------------------------------

Required Skills and Qualifications:

• A native level of German and a good level of English.
• An attentive listener, comfortable and skilled at communicating with people.
• A drive for excellence and professionalism.
• Being a real team player and committed in work.
• Excitement about intercultural communication and expatriate lifestyle.
• Living in or willing to relocate to Lisbon for international career and life experience.
• A valid Portuguese work permit is required.

----------------------------------------

Benefits:

• One year contract, renewable every year.
• Paid training (1-4 weeks).
• Full-time working hours (40 h/week;
  
  
  
  5 days/week) on rotating shifts.
• Salary conditions - two options:
  
  including free accommodation or excluding accommodation.

----------------------------------------

Additional Benefits for International Candidates:

• Airport
  - up and administrative support for integration in Portugal.
• Subsequent reimbursement of flight costs.
• Free annual flight home.
• Accommodation in a room in a shared flat in Lisbon.
• Free Portuguese language courses, water sports activities, soft trekking, and more.
• Real career opportunities in different career paths.
• Private health insurance included from the first day of contract signature.