Software Technical Support Specialist

Lisbon, Lisboa Smart Consulting

Customer Support

Ontem

Main responsibilities

Provide front line support and act as primary contact for clients.

Log all questions, incidents, problems and requests with accurate and complete information.

Research and respond to all calls,
- mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures.

Perform first level technical troubleshooting and problem solving.

Fulfil reporting, data extraction and application configuration requests.

Escalate requests and incidents to the next level of tier support based on established guidelines and procedures.

Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.

Support internal project and development teams during new product releases roll out.

Drive continual improvement into monitoring/measurement/alerting practices and tools.

Work in alternating shifts with earliest start at 6:00 AM and latest finish by 19:00 PM.

Occasional Saturday for technical operations with customers on an alternating schedule.

Fluent in both French and English (near native level)

Analytic and
- solving skills

Ability and willingness to acquire in depth knowledge on different technologies and products and Stock market

Customer Support with Turkish – Lisbon

1000 Lisboa, Lisboa Smart-Recruitments

Our client is a world leading outsourcing company providing services related to customer/technical support and content moderation. Since its establishment, they have consistently and successfully fulfilled their mission of creating inclusive and differentiated teams of experts providing help for customers across many other professional domains. About the project: You will support Turkish-speaking clients of the biggest social media platform in the world. Providing technical support designed in a B2B approach to adapt to company's clients needs to sustain and expand their businesses as social media content creators.

What you will be doing: Supporting clients by multiple communication channels (phone or email). Provide support to content creators both in Turkish and English; Provide pre and
- sales support for all
- service products; Provide product and tool support to improve clients experience; Identify trends and solve problems facing multiple SMB clients.

Requirements

• Fluency in Turkish (must be at least C1).
• Communicative level of English (at least B2).
• Ability to communicate clearly and effectively.

What we offer: Base salary: 1360 euros gross

Accomodation provided by the company in Lisbon (discounted)

RELOCATION package for candidates from abroad

Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)

Private health insurance after contract signature (additionally to the standard insurance).

For international candidates:

Airport
- up and administrative assistance with your registration in Portugal; Reimbursement of your initial flight expenses after 9 months of successful integration; Yearly complementary
- way flight ticket to any country within the EU; Accommodation in one of our companys shared apartments; Free Portuguese lessons, sports activities, cooking lessons and much more!

When you apply for this vacancy, you are agreeing to our Privacy Policy and consenting that we process your personal data. We might share your CV directly with our client for the purpose of recruitment.

Customer Support Agent with German in Portugal No Experience Needed: training provided

Your Responsibilities: Contact with car customers, by phone, chat, and email in German. Arranging service appointments with service centers and dealers. Communication with dealers. Guarantee cases. Towing assistance. Professional management of service changes, adjustments and any other customer concerns.

Requirements

• Fluency in German (must be at least C1).
• Communicative level of English (at least B2).
• You live in Portugal or you are ready to relocate.
• Ability to communicate clearly and effectively.

Vantagens

Benefits First contract for 12 months, It is possible to sign a permanent one after 2 years (or renewing the previous one)

Public and Private health insurance provided by the employer.

If you are moving from abroad:

Airport
- up and administrative assistance with your registration in Portugal; Refund of the flight expenses after 9 months after the 1st day of hiring; Fully paid Accommodation in the city; Integration activities: Portuguese lessons, sports and other opportunities for integration.

To apply, please send your CV including your full name, phone number, and personal email address.

When you apply for this vacancy, you are giving your GDPR consent to Smart
Recruitments. We might share your CV details directly with our client for the purpose of recruitment.

Customer Support Agent with Dutch in Portugal No Experience Needed: training provided

Your Responsibilities: Contact with car customers, by phone, chat, and email in Dutch. Arranging service appointments with service centers and dealers. Communication with dealers. Guarantee cases. Towing assistance. Professional management of service changes, adjustments and any other customer concerns.

Requirements

• Fluency in Dutch (must be at least C1).
• Communicative level of English (at least B2).
• You live in Portugal or you are ready to relocate.
• Ability to communicate clearly and effectively.

Vantagens

Benefits First contract for 12 months, It is possible to sign a permanent one after 2 years (or renewing the previous one). Public and Private health insurance provided by the employer.

If you are moving from abroad:

Airport
- up and administrative assistance with your registration in Portugal; Refund of the flight expenses after 9 months after the 1st day of hiring; Fully paid accommodation in the city; Integration activities: Portuguese lessons, sports and other opportunities for integration.

To apply, please send your CV including your full name, phone number, and personal email address.

When you apply for this vacancy, you are giving your GDPR consent to Smart
Recruitments. We might share your CV details directly with our client for the purpose of recruitment.

Customer Support / Compliance Specialist with Polish

Ontem

As a Customer Support / Compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our
- profile technology clients, recognized for its
- edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and
- sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Support customers via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI-DSS compliance process, explaining its importance and offering
  -
  - step help.
• Help the users to access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting the needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.
• Accurately document all interactions using internal systems and follow established procedures.
• Meet performance targets and adhere to service level standards.

What will make you successful in the role:

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center.
• Fluency in Polish, C1 level and professional level of English, at least B2.
• Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Collaborative, upbeat, and
  - focused.
• Clear communicator with active listening skills.
• Professional phone presence and soft skills.
• Detail-oriented and able to handle multiple tasks.
• Solid
  - making and
  - solving abilities.
• Available to work flexible shifts while displaying impeccable schedule adherence.

Sounds good? Find out what you can get:

• Innovative Culture: Be part of a
  - thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.
• Work from the city center of Lisbon.

Recruitment Process:

Step 1: Phone screening

Step 2: Tests

Step 3: Interview

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Customer Support Agent with Dutch – Full Remote

2655 Lisboa, Lisboa Smart-Recruitments

Your responsibilities: Contact with car customers, by phone, chat, and email in Dutch. Arranging service appointments with service centers and dealers. Communication with dealers. Guarantee cases. Towing assistance. Professional management of service changes, adjustments and any other customer concerns.

Requirements

• Fluency in Dutch (must be at least C1).
• Communicative level of English (at least B2).
• You live in Portugal or you are ready to relocate.
• Ability to communicate clearly and effectively.

Vantagens

Benefits First contract for 12 months, It is possible to sign a permanent one after 2 years (or renewing the previous one). Public and Private health insurance provided by the employer.

If you are moving from abroad:

Airport
- up and administrative assistance with your registration in Portugal; Refund of the flight expenses after 9 months after the 1st day of hiring; Fully paid accommodation in the city; Integration activities: Portuguese lessons, sports and other opportunities for integration.

To apply, please send your CV including your full name, phone number, and personal email address.

When you apply for this vacancy, you are giving your GDPR consent to Smart
Recruitments. We might share your CV details directly with our client for the purpose of recruitment.

Tourism - Customer Support with French – Lisbon Hybrid

1200-629 Lisboa, Lisboa Smart-Recruitments

We are hiring motivated individuals for a multinational hospitality company that owns, manages, franchises, and leases hotels, resorts, and vacation properties around the world.

Hybrid Work – 2 days in the Office in Lisbon and 3 Days Work From Home; Starting date: 07/02/2024; Work Schedule: Monday to Friday – 08:00 to 17:00.

As a Customer Specialist you will:

• Support for the company's platform, where hotels can buy all kinds of products necessary for their proper functioning, like household products, crockery, beds, mattress sheets, pens etc.
• Provide technical support to issues relate to the platform for hoteliers and suppliers (issues with: connecting to the platform, buying a product or putting it on sale, etc).
• Supplier needs support changing a price or putting a new product in sale.
• Hoteliers needing to find a supplier available to deliver a product with urgency, etc.
• Verify if an order was validated.

Requirements

• Fluency in French (must be at least C1)
• Communicative level of English (at least B2)
• Experience in customer service or sales, but most importantly…
• A positive attitude and be a team player.

Vantagens

• Salary: 895€ monthly gross
• Complexity Bonus of 75€ Gross – paid in full each month
• Performance Bonus up to 150€ eal allowance paid in card
• Transport Allowance
• Private Health insurance.
• Opportunities for career development.
• Stable Employment Contract.

When you apply for this vacancy, you are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment.

Customer Support / Compliance Specialist with German – €3000 Signing Bonus

Hoje

As a Customer Support / Compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our
- profile technology clients, recognized for its cutting edge platform, software solutions, and global presence.

You will play a vital role in ensuring small and
- sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Support customers via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI-DSS compliance process, explaining its importance and offering
  -
  - step help.
• Help the users to access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting the needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.
• Accurately document all interactions using internal systems and follow established procedures.
• Meet performance targets and adhere to service level standards.

What will make you successful in the role:

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center.
• Fluency in German, C1 level and professional level of English, at least B2.
• Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Collaborative, upbeat, and
  - focused.
• Clear communicator with active listening skills.
• Professional phone presence and soft skills.
• Detail-oriented and able to handle multiple tasks.
• Solid
  - making and
  - solving abilities.
• Available to work flexible shifts while displaying impeccable schedule adherence.

Sounds good? Find out what you can get: