Software Testing & Support Engineer

Software Testing & Support Engineer
Porto
Porto, Porto, Portugal

We build the future with the essence of excellence: Your Talent, Our Technology, an unstoppable team at the forefront of the digital age, inspired by the harmony and innovation of Japanese culture.

Imagine a place where your ideas are not only welcomed but are the driving force behind our evolution. In our company, we invite you to be the architect of your own success, exploring innovative projects and constantly challenging your limits. #Let
People
Succeed.

It's not just a job; it's an adventure of discovery and continuous learning. Here, every day is an opportunity to learn something new, collaborate with the best, and be part of something truly extraordinary.

Furthermore, in our work culture, diversity and inclusion are fundamental pillars. We value unique voices and celebrate the richness they bring to our team. Together, we are building an environment where everyone thrives.

About the Role

As a Software Testing & Support Engineer, you will be responsible for ensuring the quality and reliability of our applications through rigorous testing and providing technical support to internal and external users. This role combines analytical skills, attention to detail, and customer service orientation to maintain high standards of performance.

Key Responsibilities:

• Design, execute, and document test plans, test cases, and test scripts.
• Perform functional, regression, and integration testing.
• Collaborate with developers to troubleshoot and resolve issues.
• Provide technical support to internal teams and clients.
• Maintain detailed records of test results and support activities.
• Contribute to the improvement of testing methodologies and tools.
• Participate in release processes ensuring quality standards are met.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience in software testing (manual and/or automated) and technical support.
• Knowledge of QA methodologies, tools, and processes.
• Familiarity with programming languages and databases (e. g. , Mongo
  DB).
• Strong analytical and
  - solving skills.
• Excellent communication and customer service skills.
• Ability to work collaboratively in a team environment.

Preferred Qualifications:

• Experience with automated testing tools (e. g. , Selenium, JUnit).
• Knowledge of ITIL or similar support frameworks.
• Knowledge of Jira.

Contract & Benefits

• Contract type: Permanent.
• Location: Porto area.
• Working hours: Monday to Friday, 09:00–13:00 and 14:00–18:00.
• Benefits:

Company-provided health insurance.

Access to our training platform for continuous learning and development.

In return for your commitment, you can expect:

Professional growth: Join a stable team where you can share experiences and best practices with
- performing colleagues in a collaborative environment. We offer a permanent contract and a career development plan tailored to your expectations.

Work-life balance: Enjoy a free afternoon on your birthday and additional time off on special days, such as December 24th.

Excellent work environment: We love celebrating our successes as one big family. Don’t miss our Christmas party, summer event, and other charity and sports activities!