Solutions Architect -French Speaking (Pre Sales) Lisboa

Solutions Architect -French Speaking (Pre Sales)
Lisboa
Lisboa, Lisboa, Portugal

Overview

Solutions Architect - French Speaking (Pre Sales) to join our Global Professional Services Team based in Portugal. Zendesk Professional Services crafts solutions around each customer's unique business, needs and goals. This is a flexible hybrid role — with just 1 day per week in our Lisbon office and the rest remote.

What You'll Be Doing

• Support the software sales across all segments (Enterprise, Commercial, SMB) and territories of the EMEA region (potential focus in France or DACH).
• Collaborate with Account Executives, Solution Consultants, Customer Success, Professional Services Delivery and other Zendesk teams.
• Gather requirements, create solutions, estimate efforts, build quotes, design project plans, draft statements of work.
• Manage professional services offerings from deal inception through to offering presentation, commercial negotiation and signature.
• Be accountable for regional services bookings targets, as well as professional services enablement of territory sales and
  - sales teams.
• Responsible for selling both NRR (Non-Recurring Revenue) and ARR (Annual Recurring Revenue) services.

What You Bring To The Role

• 2+ years of experience in software sales,
  - sales, implementation or technical support.
• Proficient English and French or German.
• High-energy, enthusiasm, positivity. “Can-do” and “Go-getter” attitude.
• Excellent interpersonal, communication, persuasion, and presentation skills.
• Hunger for candid feedback, continuous learning and
  - improvement.
• Passion for problem solving and taking ownership of challenges.

Nice To Have

• Good understanding of customer relationship, engagement or experience management software (e. g. Zendesk, Freshdesk, Hubspot, Intercom, Service
  Now, Talkdesk, Salesforce, Oracle, Genesys).
• Experience or knowledge of technical development and integration patterns or interfaces (e. g. REST API, JSON, HTML).

Where We Work

Hybrid: You’ll work remote part of the week with
- person collaboration when needed. You’ll have the flexibility to join a Zendesk workspace or our flex office spaces. The specific
- office schedule is determined by the hiring manager and the team.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. We power billions of conversations with brands you know and love.

Zendesk is an equal opportunity employer. We foster global diversity, equity, and inclusion in the workplace. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans. If you require a reasonable accommodation to submit this application or participate in the selection process, please email with your request.

Seniority level

Entry level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Software Development