Solutions Consultant - French speaking Lisboa

Solutions Consultant - French speaking
Lisboa
Lisboa, Lisboa, Portugal

Solutions Consultant - French speaking

Postuler

Type: In Office, Location: Lisbon, Portugal, Time: Full time, Posted: today, Job requisition id: R31257

Job Description

The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As an SC, you are both
- focused and technically savvy. You will succeed in selling to buyers across market segments in a
- volume environment and convincing senior executives of the technical merits of the software solution. You will collaborate with Sales, Marketing, and Product Managers to serve as the technical bridge between our Sales team and prospects.

You will manage the primary technical relationship with prospects to enhance customer satisfaction by proactively delivering technical information onsite and virtually.

Requirements

• 3+ years of Presales experience
• Fluent Business French is essential
• Awareness of web/scripting technologies: HTML, CSS, Java
  Script, JSON, Saa
  S Applications
• Experience mapping customer requirements to software solutions
• Strong interpersonal, communication, persuasion, presentation, and writing skills
• Experience scoping, leading, and executing customer Proof of Concepts
• Knowledge of Saa
  S Business applications
• Excellent
  - solving skills, with the ability to meet business requirements with technical solutions
• Superior solution scoping abilities, leveraging existing solutions and influencing new product development
• Bachelor’s degree or equivalent work experience
• Some travel may be required
• Passion and strong people skills

Desired Skills

• Awareness of CCaa
  S and peripheral technologies
• Previous consulting experience implementing enterprise software solutions
• Broad knowledge in areas such as Customer Service software, ITSM, Business intelligence, Workforce Management, QA, Integration & middleware
• Understanding of AI's impact on customer service, including experience with AI technologies like LLM, Chat
  GPT
• Domain expertise in specific industries
• Ability to develop reference architecture to support client solutions

Hybrid work model: Designed to provide a rich onsite experience with flexibility for remote work. In-office schedule to be determined by the hiring manager.

About Zendesk

Built to bring calm to customer service chaos, powering billions of conversations worldwide. We promote a fulfilling, inclusive work environment with a hybrid work approach, emphasizing
- person collaboration and remote flexibility.

Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion. We consider all applicants without regard to race, color, religion, national origin, age, sex, gender, sexual orientation, marital status, disability, veteran status, or other legally protected characteristics. For U. S. applicants, more information on EEO rights is available here.

We provide reasonable accommodations for applicants with disabilities. Please contact us at peopleandplaces@zendesk.com for assistance.