Solutions Engineering Manager, Iberia & Italy Lisboa

Solutions Engineering Manager, Iberia & Italy
Lisboa
Lisboa, Lisboa, Portugal

Overview

Solutions Engineering Manager, Iberia & Italy – Cloudflare. This role leads the Iberia & Italy Solutions Engineering team, partnering with Enterprise prospects and customers to deliver scalable customer solutions and drive successful outcomes for Cloudflare’s business.

What You’ll Do

Cloudflare’s solutions engineering (SE) function is responsible for collaborating with clients from
- stage ideation through to planning for production. Our Solutions Engineers sit alongside our clients and contribute energy, ideas and opinion on solving the hard problems we face in our industry today. Often this means deep work on the
-
- the possible (and sometimes being willing to put aside preconceptions on the impossible!).

• Set the cadence of the team’s communication, collaboration and culture; coach our Iberia & Italy SE Team to excel across the sales and technical disciplines necessary to support a successful team.
• Hire, onboard, enablement and technical
  - sales performance of the Iberia & Italy Solutions Engineering team; coordinate the team’s resources to have the greatest customer impact and escalate early to engage the correct resources at the right time.
• Work closely with
  - functional teams at Cloudflare, from Sales and Product, through to Engineering and Customer Support, to create scalable solutions for customer needs and drive customer success.
• Shadow and improve the team’s technical expertise to help develop good practice and ensure a high standard of customer success with Enterprise prospects and customers.

Who We Are

The problems that our clients face are both diverse and unique - which is reflected in how we think about our Solution Engineering team. Building on the benefit of the
- mind, our SE team is made up of individuals from a wide range of backgrounds - from
- customers to other vendors, Financial Consulting to Product Management, Customer Support to Software Engineering. In short, if we are to solve complex problems we need a diverse, curious and collaborative team.

Cloudflare’s mission is one which is both simple and timeless, to help build a better Internet. This requires a broad set of services and knowledge of Internet performance and security technology. We recognise many of our team usually join us with one or two core domains of expertise, however key to success is the curiosity to maintain and develop new knowledge which is essential to keeping up with the high rate of product innovation at Cloudflare. In our aim to support your success, all the resources and training required to build a custom personal development plan to be effective for the role, will be provided.

Examples Of Desirable Skills, Knowledge And Experience

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We-'re serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology. Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in
-
- understand terms, and you like coaching and teaching.

Requirements

• Demonstrable experience in coaching, leadership skills or team management.
• Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios.
• Proven track record of successfully partnering with account executives and customer success teams to deliver Cloudflare solutions to customers.
• Proven track record in technical
  - sales domain.
• Proven knowledge of the Iberia & Italy enterprise market.

Inter-Team Goals

• Cultivate cross SE team/office coordination, keep us all connected as one team.
• Facilitate knowledge transfer between SE teams.
• Ensure the team learns from the great ideas of single team members.
• Ensure mistakes are not repeated within the team.
• Develop strong relationships outside of SE organisation to aid in escalation of issues. (product/support/engineering/special projects/marketing/legal/etc).
• Maintain strong communication with Account Executives and Customer Success leads.

Intra-Team Goals

• Keep the pulse of the team: who is happy, productive, performing. Know each member’s strengths and how they would each like to develop.
• Exemplify and cultivate positive culture traits.
• Provide support and confidence to team members.
• Cultivate a very open communication environment. Criticism is welcome and appreciated.
• Maintain a culture of independence amongst team members while offering advice to team members on how to improve.

Personal Goals

• Operate as a highly performing individual contributor.
• Maintain trust and respect from the team.
• Ability to handle any call, from any customer.

Responsibilities

• Report on individual SE strengths and weaknesses and support performance management to achieve
  - standards of success.
• Conduct 1:1’s with team members.
• Act as a point of escalation for team issues, escalate issues that can’t be solved in the team.
• Recruit, interview, and
  - board new team members.

What Makes Cloudflare Special?

We’re not just a highly ambitious,
- scale technology company. We’re a highly ambitious,
- scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2, 400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise
- -at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1. 1. 1. 1: We released 1. 1. 1. 1 to help fix the foundation of the Internet by building a faster, more secure and
- centric public DNS resolver. This is available publicly for everyone to use - it is the first
- focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U. S. export control laws, including the U. S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U. S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other
- 's, race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via
- mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting, Technology, Information and Internet, and Computer and Network Security

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