Solutions Engineering Manager Lisboa

Solutions Engineering Manager
Lisboa
Lisboa, Lisboa, Portugal

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About Pipedrive

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with
-
- use, powerful tools that make everyday work faster and easier. Today, our
- based software is trusted by over 100, 000 companies and used in 179 countries. We have grown from a
- person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm investing exclusively in enterprise software, data, and
- enabled businesses, making Pipedrive the fifth unicorn from Estonia.

Role Overview

The Solutions Engineering Manager is responsible for leading and overseeing a team of Support or Solutions Engineers. This role focuses on delivering effective and efficient technical support to our customers, managing daily team operations, setting performance goals, and developing strategies to improve customer satisfaction. The ideal candidate will align the team with organizational objectives, foster a culture of continuous improvement, and implement best practices for addressing technical issues.

Your New Adventure

• Provide effective leadership to the Support/Solutions Engineering team
• Guide and motivate team members to achieve performance goals
• Work with the Head of Department to establish, oversee, and ensure achievement of KPIs and targets
• Ensure prompt resolution of technical issues and maintain positive customer experiences
• Address escalated cases and ensure high customer satisfaction levels
• Identify opportunities for process optimization within technical support workflows
• Implement best practices to enhance service delivery
• Collaborate with
  - functional teams to communicate customer feedback and contribute insights for product improvements
• Report bugs and share customer trends with relevant departments
• Manage resource allocation, including staffing levels, to meet customer demands effectively
• Provide ongoing training and professional development for team members
• Establish and implement escalation processes for complex or
  - priority issues

Does this sound like you?

• At least 2 years of experience in technical support or solutions engineering, with proven leadership skills
• Strong
  - solving and
  - making skills
• Excellent communication and interpersonal skills
• Ability to manage and develop a team

Why Pipedrive?

• People-first culture: Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome.
• Unlock potential: Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change.
• We’ve got you: Your
  - being matters. Enjoy flexible hours, wellness perks, SWAG,
  - based bonuses, 28 paid leave days,
  - being days, compassionate leave, and pawternal leave—because we take care of ourselves and our people.
• Grow with us: Through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. We value open, honest feedback and clear communication. We grow together through trust and accountability.
• Packed with purpose: Help over 100, 000 small and
  - sized businesses grow and succeed while doing meaningful,
  - driven work.

Pipedrive is an equal opportunity employer. We encourage diversity regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status. Please note that we are currently unable to offer relocation assistance or visa sponsorship for this role.

Additional Details

We are looking for a Solutions Engineering Manager to join our team in Lisbon. If interested, please send us your resume (in English) or a Linked
In profile link, along with a note on why we should pay extra attention to your application.