Spa Manager Lisboa

Spa Manager
Lisboa
Lisboa, Lisboa, Portugal

Mission:

The Spa Manager responsibilities include overseeing spa operations, ensuring outstanding guest service, and directing spa staff. The Spa Manager will report to the Global Director of Serenity.

Job Description:

• Overseeing all daily spa operations and management of the spa facilities;
  
  
  
  
• Providing
  - level services, participating in the planning and organization;
  
  
  
  
• Maintaining the company's philosophy in promoting services and products;
  
  
  
  
• Assist with marketing and promotional efforts to increase business and revenue;
  
  
  
  
• Implementation of Staff training in all aspects of the Spa’s operations, i. E. business telephone usage, guest relations, retail sales, spa services (massage, body scrub, facial, etc. );
  
  
  
  
• Handle customer complaints and issues in a timely and professional manner;
  
  
  
  
• Guidingand supervising spa team, encouraging teamwork;
  
  
  
  
• Ensuring excellent guest service standards;
  
  
  
  
• Answering customer inquiries;
  
  
  
  
• Maintain client databases;
  
  
  
  
• Maintaining spa industry knowledge;
  
  
  
  
• Adjusting thespa menu as needed;
  
  
  
  
• Hire employees and verify staff credentials;
  
  
  
  
• Preparing staff schedules;
  
  
  
  
• Comply with staff training programs;
  
  
  
  
• Assess employee performance;
  
  
  
  
• Ensure compliance with applicable health regulations and hygiene standards;
  
  
  
  
• Recording daily cash flow/perform accounting duties;
  
  
  
  
• Generating financial and sales reports;
  
  
  
  
• Settingspa budgets;
  
  
  
  
• Perform
  MOD shifts as required;
  
  
  
  
• And anyothers deemed necessary by the Global Director of Serenity.

Requirements:

• High School diploma or Bachelor's degree in Business Administration, Hospitality, Aesthetics, Physiotherapy, or related field;
  
  
  
  
• Minimumof 3-5 years progressive experience in management position in a spa industry;
  
  
  
  
• Experience inthe hospitality industry is an asset;
  
  
  
  
• Must have excellent knowledge of standard retail store operations procedures and excellent managerial and supervisory skills, as well as, proper motivational skills;
  
  
  
  
• In-depth knowledge of spa treatments, products, and trends;
  
  
  
  
• Abilityto create and manage budgets, schedules, and reports;
  
  
  
  
• Excellent communication,
  - solving and customer service skills;
  
  
  
  
• Customer-oriented and selling skills;
  
  
  
  
• Abilityto manage and motivate a team of spa staff;
  
  
  
  
• Teamwork skills and spirit;
  
  
  
  
• Multitasking and basic knowledge of MS Office suite;
  
  
  
  
• Excellent written and verbal communication skills.

Would you like to join us? Apply Now!